Senior Customer Success Manager

You will be responsible for managing client relationships and closing new clients, ensuring their success and driving adoption of the Stensul platform. Your role will involve communicating the value of Stensul to both C-level executives and end users, helping customers achieve their desired outcomes, and identifying growth opportunities within their organizations. Additionally, you will monitor adoption trends, share best practices, and optimize customer usage of Stensul.

Deliver value and customer satisfaction through all stages of the customer lifecycle from onboarding through growth and renewal

Manage, navigate, and network within large, complex Enterprise accounts

Communicate the value story of Stensul from C-level executives to end users

Help customers define, achieve, and exceed KPIs based on their business needs and desired outcomes with the Stensul platform

Work with customers to identify growth opportunities to expand Stensul’s footprint within their organizations

Identify risks or barriers to success and proactively put together an action plan to de-risk

Monitor adoption trends, share best practices, and work with customers to optimize their usage of Stensul

Help the CS team become even more efficient by driving internal initiatives to improve processes and workflows

• 6+ years of relevant work experience in customer success, account management, or sales at a SaaS company
• Passion for customer success, and ability to put the customer first
• Experience working in an account team environment
• Strong experience in a customer-facing role, advising C-level executives
• Understanding of the digital marketing ecosystem, preferably focused on email technology and key best practices and trends in email marketing
• Experience in owning and growing a book of business by navigating large, complex enterprise organizations with a proven track record of consistently hitting targets

• Competitive compensation package that includes equity
• Excellent medical, dental, and vision coverage for you and your dependents
• 401(k), life insurance, commuter benefits, and parental leave plans
• Flexible time off policy to balance work and life
• Opportunity for growth as the company grows