Senior Customer Solutions Engineer (Bay Area)
About The Position
Sysdig is hiring a Senior Customer Solutions Engineer to own strategic engagement and executive-level relationships across a portfolio of enterprise and high-value customers. The role partners with customers on Sysdig deployments, architecture, and operational best practices, aligning their business goals with the platform's technical capabilities through success planning and outcome mapping. The position leads customer business reviews, strategic touchpoints, and hands-on workshops; develops an understanding of customer environments to identify risks and opportunities; and supports sales renewals and expansions by demonstrating measurable value and usage growth. It also involves advocating for customer requirements with Product and Engineering, coordinating with Support and Professional Services, and mentoring junior customer success and solutions engineering colleagues.
Requirements
- At least 5 years of experience in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
- Proven experience managing enterprise customer relationships and navigating complex organizations.
- Hands-on experience installing and troubleshooting solutions on Kubernetes, and experience working with container-based solutions.
- Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
- Experience with scripting and API integration to support and troubleshoot technical solutions.
- Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
- Strong business acumen and ability to translate technical capabilities into business impact for engineers and executives.
- Experience managing issues, performing root cause analysis, and driving resolution.
- Excellent communication, presentation, and stakeholder-management skills.
- Strategic, consultative, customer-first mindset and ability to influence senior stakeholders.
- Self-motivated, proactive, adaptable, and comfortable in fast-paced, evolving environments.
- Strong empathy, patience, and genuine passion for working with customers.
- Curiosity and comfort operating across technical and business domains.
- Coachability and a team-oriented, collaborative, learning-driven attitude.
Nice To Haves
- Background in cybersecurity or DevSecOps.
- One or more CKAD, CKA, or CKS certifications.
- Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms.
- Experience working with Sysdig and/or Falco.
Responsibilities
- Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
- Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
- Align customer business goals with Sysdig's technical capabilities through success planning and outcome mapping.
- Lead Customer Business Reviews and ongoing strategic touchpoints with technical and non-technical stakeholders.
- Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation.
- Lead and contribute to hands-on workshops that help customers realize the value of the Sysdig platform.
- Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth.
- Identify and mitigate account risk through health monitoring, technical diagnostics, and stakeholder alignment.
- Advocate for customer requirements and partner with Product and Engineering to align roadmap initiatives.
- Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution.
- Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement.
Benefits
- Extra days off to prioritize well-being.
- 401(k) Retirement Savings Plan with a 3% company match.
- Maternity and parental leave.
- Mental health support for employees and their families through the Modern Health app.
- Full health benefits package for employees and their families.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
