Senior Customer Service / Inside Sales Representative

Eastern Industrial Automation•Waltham, MA

4d•$72,000 - $77,000•Onsite

About The Position

Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions. We are currently seeking a Senior Customer Service / Inside Sales Representative in Waltham, MA with strong customer service skills and the desire to be part of and collaborate with a hard-working team.

Requirements

Solid work history.
High School Diploma Required.
2+ years’ experience in industrial automation / distribution, supply chain, or similar environment.
At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment.
Valid driver’s license.
Willingness and ability to quickly learn our product line.
Strong computer skills – ERP, MS Office Products.
Excellent multi-tasking, organizational and communication skills.
Desire to work within a team with a cooperative and positive attitude.

Nice To Haves

Additional training, certifications, education a plus.
Knowledge of mechanical /electrical equipment and parts preferred – bearings, motors, gear boxes, pulleys, etc.
Knowledge of One Drive a plus.

Responsibilities

Interact with customer via phone, email and in person; respond and provide solutions to customers promptly.
Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.
Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.
Provide technical feedback to meet customer requirements.
Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs.
Interact with manufacturing partners and cultivate and sustain positive, professional relationships.
Visit customers when needed, including delivering needed supplies.
Assist with sales forecasting, budgeting, and long-range planning initiatives.
Help maintain records, reporting, documentation, and compliance with Office Management standards.
Partner with Operations, Purchasing, Inventory Control, and other support departments.
Identify process improvements that increase efficiency, margin performance, and customer satisfaction.
Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.