Customer Service Representative (Inside Sales)

Genuine Parts Company•Decatur, IL

2d•Onsite

About The Position

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. This role involves responding to customer inquiries, providing quotes, and handling order entry. The representative will place customer orders via various methods including telephone, fax, email, electronic methods, or walk-in (counter sales). A key aspect of the job is influencing Motion Industries' gross profit by negotiating sale and purchase prices within defined parameters. The role may also involve adjusting non-contract customer pricing to meet competitive demands while maximizing profit. Building customer relationships to drive repeat business through empathy and process improvements is essential. The representative will order items to maintain appropriate inventory levels for customers and may place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Sourcing products from branch inventory, distribution center inventory, or supplier inventory, and determining the most cost-effective shipping method are also core responsibilities. The role includes partnering with Account Representatives to ensure customer satisfaction and expediting backorders, which may involve pulling inventory and preparing orders for shipment. Handling customer returns and performing other assigned duties are also part of the role.

Requirements

Reliability, organization, and attention to detail required.
Strong communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.

Nice To Haves

Product knowledge is preferred.

Responsibilities

Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
Determines the most cost effective shipping method for customer orders.
Partners with Account Representatives to ensure customer satisfaction.
Expedites backorders. May pull inventory and prepare order for shipment to customer.
May handle customer returns.
Performs other duties as assigned.