Customer Service Representative/Inside Sales Representative -1

AirReps•Tucson, AZ

About The Position

This role is responsible for supporting branch sales, including new business development, by actively communicating with dealers about new product launches, services, supplies, prices, and discounts. The position involves maintaining house accounts through outbound calls and in-person interactions, as well as conducting outbound calls to existing and lost customer accounts. A key aspect of the role is providing excellent customer service through walk-ins, phone calls, and emails, addressing inquiries about products, orders, sales, warranties, and returns. The representative will execute all sales functions, including order processing, managing purchase orders, processing payments, and confirming quotes and delivery dates, ensuring accuracy in data entry. They will also recommend alternative products, monitor shipment dates for timely delivery, and coordinate with various departments and vendors regarding shipments. Generating sales through product and technical information, educating customers on product features and benefits, and providing accurate availability information are also crucial. The role includes conducting cycle counts, replenishing showroom stock, collaborating with the Branch Manager on problem resolution, and processing daily cash drawer transactions. Maintaining sales activity records and reports, periodically checking customer satisfaction, and monitoring competitive activity are also part of the responsibilities.

Requirements

Qualified Applicants must be legally authorized for employment in the United States.
Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Responsibilities

Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions.
Conduct outbound calls of existing and lost customer accounts.
Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products.
Provide excellent customer service via walk-ins, phone calls and e-mails; includes product/order information, sales, warranties and returns.
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
Recommend alternate products based on cost, availability or specifications as needed.
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Coordinate with manufacturing, sales, distribution and vendors regarding shipments.
Generate new and repeat sales by providing product and technical information in a timely manner.
Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
Provide accurate information regarding availability of in-stock items.
Conduct cycle counts as required.
Replenish the show room stock as needed.
Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies.
Coordinate problem resolution with appropriate departments.
Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe.
Maintain records and prepare reports on sales activities.
Periodically reach out to customers to determine satisfaction with the organization, products and services.
Monitor competitive activity and trends within territory.