Customer Service Representative/Inside Sales Representative -1
About The Position
This role is responsible for supporting branch sales efforts, including new business development, by maintaining house accounts through active communication with dealers. The representative will inform customers about new product launches, services, supplies, prices, and discounts via outbound calls and in-house discussions. They will also conduct outbound calls to existing and lost customer accounts, maintain sales programs within their assigned territory, and provide excellent customer service through various channels. The position involves executing all aspects of the sales function, recommending alternate products, obtaining and monitoring shipment dates, and generating sales by providing product and technical information. Additionally, the role includes educating customers on product features and benefits, managing showroom stock, collaborating with the Branch Manager on problem resolution, processing cash drawers, maintaining sales records, and monitoring competitive activity.
Requirements
- Qualified Applicants must be legally authorized for employment in the United States.
- Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Responsibilities
- Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions.
- Conduct outbound calls of existing and lost customer accounts.
- Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products.
- Provide excellent customer service via walk-ins, phone calls and e-mails; includes product/order information, sales, warranties and returns.
- Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
- Recommend alternate products based on cost, availability or specifications as needed.
- Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Coordinate with manufacturing, sales, distribution and vendors regarding shipments.
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
- Provide accurate information regarding availability of in-stock items.
- Conduct cycle counts as required.
- Replenish the show room stock as needed.
- Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies.
- Coordinate problem resolution with appropriate departments.
- Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe.
- Maintain records and prepare reports on sales activities.
- Periodically reach out to customers to determine satisfaction with the organization, products and services.
- Monitor competitive activity and trends within territory.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
