Senior Customer Service Coordinator - Supply Chain

Sprouts Farmers Market•Phoenix, AZ

3d•Onsite

About The Position

The Senior Customer Service Coordinator serves as a key point of contact for store teams, providing timely and accurate support related to the Sprouts Replenishment System (SRS). This role is responsible for resolving store inquiries, driving system understanding, and partnering with internal system analysts to address deeper issues and optimization opportunities. The ideal candidate combines strong customer service skills with analytical thinking and a solid understanding of replenishment processes and system-driven ordering.

Requirements

2+ years of customer service, store operations, or supply chain support experience
Strong communication skills (written and verbal)
Ability to troubleshoot, analyze, and explain system-driven outcomes
Experience working with data, reporting tools, or retail systems

Nice To Haves

Experience with replenishment, forecasting, or inventory management systems (SRS/RELEX preferred)
Retail store or field experience
Familiarity with grocery operations and merchandising concepts (min presentation, case packs, etc.)
Experience working cross-functionally with technical or analytics teams

Responsibilities

Serve as the primary support contact for store teams on SRS-related questions
Respond to inquiries in a timely, professional, and customer-focused manner
Provide clear, actionable answers to store questions, ensuring understanding and resolution
Support stores with inquiries including (but not limited to): Incoming product quantities and order logic, Minimum presentation settings and shelf requirements, Forecast-driven ordering and demand variability, Inventory drivers impacting system orders, Key system settings affecting replenishment outcomes
Partner with System Analysts and Replenishment teams to investigate and resolve complex issues
Escalate systemic or recurring issues for deeper analysis and root cause resolution
Follow through on escalations to ensure closure and feedback to stores
Identify trends in store questions and recurring issues
Provide feedback to leadership and system teams on opportunities to improve SRS functionality or training
Contribute to documentation, FAQs, and training materials to proactively reduce store friction
Track and document store inquiries, resolutions, and follow-ups
Maintain clear communication with stores on status, expectations, and outcomes
Ensure knowledge is captured and shared across the team

Benefits

Competitive pay
Sick time plan that you can use to support you or your immediate families health
Vacation accrual plan
Opportunities for career growth
15% discount for you and one other family member in your household on all purchases made at Sprouts
Flexible schedules
Employee Assistance Program (EAP)
401(K) Retirement savings plan with a generous company match
Company paid life insurance
Contests and appreciation events throughout the year full of prizes, food and fun!
Bonus based on company and/or individual performance
Affordable benefit coverage, including medical, dental and vision
Health Savings Account with company match
Pre-tax Flexible Spending Accounts for healthcare and dependent care
Company paid short-term disability coverage
Paid parental leave for both mothers and fathers
Paid holidays
DailyPay - access earned wages daily