Senior Customer Service Administrator - IntelliScript (Remote)

Milliman • Brookfield, WI

18h • Remote

About The Position

Milliman IntelliScript is a business unit within Milliman, Inc., a respected consultancy with offices around the world. IntelliScript develops and deploys data-driven, software-as-a-service (SaaS) products for the insurance, health IT, and life sciences industries. The company offers an entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency, with sustained growth providing opportunities for skill, responsibility, and career advancement. Milliman invests in skills training, career development, and offers access to learning and mentoring opportunities, as well as Employee Resource Groups (ERGs). The Operations team at IntelliScript supports various divisions and is experiencing growth due to an increasing volume of calls from insurance policy applicants.

Requirements

• High school diploma or GED required
• Intermediate proficiency in Microsoft Word, Excel, and Outlook
• Minimum of 5 years of customer service experience, preferably in a phone-based environment
• At least 5 years of administrative experience

Nice To Haves

• Bachelor’s degree
• Experience using Salesforce to locate and record information
• Familiarity with the insurance industry
• Proficiency in Spanish, including speaking and translation skills

Responsibilities

• Respond to applicants’ questions via phone and email in a timely manner
• Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline
• Correct erroneous reports
• Coordinate with insurance clients to ensure updated information is received
• Track all related case information in Salesforce
• Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions.
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays – A minimum of 10 paid holidays per year.
• Family Building Benefits – Includes adoption and fertility assistance.
• Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D – 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability – Fully paid by Milliman.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED