Senior Customer Service Administrator - IntelliScript (Remote)
About The Position
Milliman IntelliScript is a business unit within Milliman, Inc., a respected consultancy with offices around the world. IntelliScript develops and deploys data-driven, software-as-a-service (SaaS) products for clients in the insurance, health IT, and life sciences industries. The company offers an entrepreneurial and collaborative culture focused on innovation, excellence, exceptional customer service, balance, and transparency. IntelliScript has experienced sustained growth, providing opportunities for skill development, increased responsibilities, and career advancement. The Operations team is central to all IntelliScript divisions and is expanding due to increased call volume from insurance policy applicants.
Requirements
- High school diploma or GED required
- Intermediate proficiency in Microsoft Word, Excel, and Outlook
- Minimum of 5 years of customer service experience, preferably in a phone-based environment
- At least 5 years of administrative experience
Nice To Haves
- Bachelor’s degree
- Experience using Salesforce to locate and record information
- Familiarity with the insurance industry
- Proficiency in Spanish, including speaking and translation skills
Responsibilities
- Respond to applicants’ questions via phone and email in a timely manner
- Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline
- Correct erroneous reports
- Coordinate with insurance clients to ensure updated information is received
- Track all related case information in Salesforce
- Responsibilities will expand to other tasks and projects as your experience and knowledge increases.
Benefits
- Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
- Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
- 401(k) Plan – Includes a company matching program and profit-sharing contributions.
- Discretionary Bonus Program – Recognizing employee contributions.
- Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
- Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
- Holidays – A minimum of 10 paid holidays per year.
- Family Building Benefits – Includes adoption and fertility assistance.
- Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
- Life Insurance & AD&D – 100% of premiums covered by Milliman.
- Short-Term and Long-Term Disability – Fully paid by Milliman.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
