Customer Service Administrator
About The Position
Richemont, a global leader in the luxury sector, comprises various Houses specializing in jewelry, watches, and high-end accessories. Each Maison upholds a tradition of style, quality, and craftsmanship, which Richemont is dedicated to preserving. The company also focuses on innovation and creating new products that align with the values of its Houses through continuous creativity. Richemont Americas values diversity and inclusion, believing they foster creativity, knowledge, and excellence, and is committed to building a workforce that reflects its diverse clientele and communities.
Requirements
- 2+ years employment in a production based environment preferred
- Previous SAP experience preferred
- Customer service experience preferred
Responsibilities
- Register products arriving for service in SAP based on business procedures by brand, financial structure and by customer type and equipment.
- Input the customer request and product conditions (based on aesthetic check).
- Take photographs of inbound products to ensure accurate representation of product conditions before repair.
- Ensure brand policies are correctly followed when creating the cost estimates to ensure accurate pricing based on Maison guidelines.
- Ensure that the factory cost estimate reflects the customer’s request and that an explanation is provided when a different service and/or spare parts are proposed that do not align with the customer request.
Benefits
- medical
- dental
- vision programs
- Health savings accounts
- flexible spending accounts
- employee assistance program
- life insurance
- disability benefits
- 401(k) with employer match
- wellness reimbursement benefit
- paid time off
- volunteer time off days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
