Customer Quality Engineer

SkyWater Technology Foundry, Inc.•Austin, TX

59d•Onsite

About The Position

SkyWater is hiring a Senior Customer Quality Assurance Engineer to support wafer services in Austin, Texas. The role is the primary Quality interface between SkyWater and its customers, ensuring product quality, reliability, and customer satisfaction throughout the manufacturing lifecycle. It drives problem resolution and continuous improvement while ensuring compliance with customer, regulatory, and industry quality standards. The ideal candidate has customer quality engineering experience in the semiconductor industry. The position serves as a customer-facing quality representative, builds customer relationships, supports customer business reviews, and leads customer-facing corrective actions and root-cause investigations. It works cross-functionally to address issues related to wafer fabrication, process transfers, product development, manufacturing excursions, and other reported concerns. The role also supports manufacturing and process quality, quality system compliance, audits, customer quality reporting, and improvement initiatives. The position requires compliance with ITAR. Accepted applicants must meet the definition of a U.S. Person: U.S. citizen, U.S. permanent resident, political asylee, or refugee.

Requirements

Bachelor's degree in a STEM discipline, or an equivalent combination of education, training, and experience.
At least 5 years of quality engineering experience, including customer quality experience.
Working knowledge of semiconductor wafer fabrication processes, preferably in a 200mm or 300mm fab environment.
Understanding of ISO 9001 and IATF 16949 quality standards.
Experience with SPC, DOE, MSA, FMEA, CAPA, and statistical analysis methodologies.
Understanding of risk management principles and implementation of effective corrective actions.
Experience auditing manufacturing quality processes.
Proficiency with Microsoft Office and statistical or data analysis software such as JMP, Minitab, or equivalent.
Must be a U.S. Person as defined by ITAR: U.S. citizen, U.S. permanent resident, political asylee, or refugee.

Nice To Haves

Experience in semiconductor foundry, specialty semiconductor, MEMS, mixed-signal, or photonics.
Knowledge of semiconductor wafer fabrication equipment and manufacturing systems.
Auditor certification to one or more applicable standards, such as ISO 9001 or IATF 16949.
ASQ Certified Quality Engineer (CQE), Six Sigma certification, or equivalent quality certification.
AIAG FMEA knowledge and application experience.
Experience reviewing customer quality requirements and contracts.
PMP certification or formal project management experience.

Responsibilities

Serve as the internal and external customer-facing quality representative, responding to customer inquiries, requests, and quality concerns.
Build customer relationships through responsive communication, technical expertise, and timely issue resolution.
Support customer quarterly business reviews (QBRs).
Lead customer-facing corrective action activities, including 8D responses, root-cause investigations, and containment actions.
Ensure customer expectations and contractual quality requirements are met.
Investigate potential defects related to wafer fabrication processes, technology transfers, product development, manufacturing excursions, or FARs.
Implement structured problem-solving and corrective and preventive actions (CAPA), using methods such as 5-Why, Fishbone, FMEA, SPC, DOE, and statistical analysis.
Work with manufacturing, process engineering, yield engineering, reliability, and operations teams to resolve customer-related issues.
Support nonconforming material review and disposition activities.
Participate in process change reviews and assess customer quality impacts.
Support transfer and development activities for customer processes within the fab.
Support and maintain compliance with ISO 9001, IATF 16949, and quality management systems.
Participate in internal, customer, and external certification audits.
Maintain assigned procedures, quality documentation, and records.
Support risk management activities and quality system improvements.
Develop and communicate customer quality metrics, scorecards, trend analyses, and status reports.
Ensure top Pareto items in customer-facing metrics have improvement or reduction activities.
Lead cross-functional quality improvement initiatives.