Customer Quality Engineer

IntelliPro Group Inc.•San Francisco, CA

1d•$140,000 - $220,000•Onsite

About The Position

The Customer Quality Engineer serves as the primary customer interface for quality matters, combining quality, technical, and project coordination responsibilities. The role is the internal hub for customer requirements and represents the company's quality function externally. Areas of responsibility include customer complaint handling, on-site quality coordination, 8D and failure analysis closure, customer audits, and quality performance management.

Requirements

Bachelor's degree or higher.
A minimum of 10 years of relevant experience.
A major in Electronics/Semiconductor, Microelectronics, Materials, or a related engineering discipline.
Knowledge of IC manufacturing, CP/FT, HTOL/ORT, and latch-up reliability tests.
Hands-on experience with quality tools including 8D, 5Why, Fishbone, FMEA, and CAPA.
Familiarity with IQC, shipment gate, and Lot Hold control.
Ability to influence cross-functional teams and drive R&D and Process teams to meet action-item deadlines, detect delays, and escalate risks.
Fundamental failure analysis literacy, including the ability to understand FA, DOE, and reliability data, identify report gaps, and request supplementary evidence internally.
Ability to prioritize issues by P1/P2/P3, track committed ECDs, and flag overdue risks.
Deep understanding of reliability concepts, physics of failure, testing methodologies, and applicable industry standards.
Proficiency with Building Reliability (DfR) methods and FMEA.
Bilingual Mandarin Chinese and English proficiency in reading, writing, and speaking, including the ability to review English customer documents, write 8D/GWP corrective reports, and attend English customer meetings.

Nice To Haves

Power IC background.

Responsibilities

Serve as the primary point of contact for customer Quality, Purchasing, and R&D teams regarding quality complaints, quality plans, and audit requirements.
Own customer quality issue closure, including 8D reports and corrective action plans.
Coordinate failure analysis, DOE, and reliability testing to identify root causes and drive containment, corrective actions, and verification.
Coordinate quality risk containment and escalate significant customer issues, working with internal teams to secure resources for timely resolution.
Partner with R&D, Process, Wafer, Failure Analysis, Test, and Supply Chain teams to address recurring failures and drive systemic improvements, including DFMEA/PFMEA updates, test specification improvements, and enhanced monitoring.
Monitor customer quality performance, including complaint PPM, issue closure time, and customer scorecards.
Track corrective actions and committed deadlines, identify systemic risks, and escalate delays to leadership.
Organize monthly customer quality reviews and cross-functional meetings; prepare reports and presentation materials; and communicate progress, risks, and corrective action evidence to customers.
Coordinate failed sample analysis and maintain complete, traceable failure reports, experimental data, and customer responses.