Customer Quality Engineer

Gentex Corporation • Zeeland, MI

2d

About The Position

The Customer Quality Engineer serves as the point of contact for customers on quality-related matters and helps ensure Gentex products meet customer expectations. The role works with problem resolution teams, communicates customer expectations across internal teams, supports product-development risk management, and prepares quality documentation for new product launches and post-launch changes. It also helps maintain FMEAs and control documentation and requires ongoing awareness of Gentex technologies, product standards, specifications, and operational capabilities.

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Quality, or a related field, or an equivalent combination of education and relevant work experience.
• At least 3 years of relevant experience in a manufacturing, engineering, or quality environment.
• Ability to interact with and influence customers using accurate overviews supported by detail.
• Ability to travel domestically and internationally as necessary.
• Ability to accurately assess facts and situations to direct decision-making.
• Ability to understand and communicate engineering concepts, requirements, and processes.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• Experience working closely with operations teams.
• Knowledge of applicable industry standards.
• Practical insight into organizational processes.
• Strong service mindset toward operations and assigned teams.

Responsibilities

• Use technical expertise to work with problem resolution teams, provide the customer perspective, and communicate with customers when quality issues arise.
• Communicate customer expectations to appropriate Gentex teams, including lab, production, and design.
• Provide the organization with updates on assigned customers.
• Support risk management during product development using risk identification methods and Gentex’s Milestone process.
• Prepare and submit required quality documentation to customers for new product launches and post-launch changes.
• Assist in developing and maintaining FMEAs and control documentation to manage risk and meet customer expectations.
• Maintain awareness and knowledge of Gentex technologies, product standards and specifications, and operational technologies and capabilities.
• Perform other duties as assigned.
• Maintain confidentiality, honesty, and integrity regarding company matters.
• Comply with company policies, procedures, and safety regulations; perform duties safely and promote a safe workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level