Customer Quality Engineer

Fuyao Glass America•Plymouth, MI

About The Position

The Customer Quality Engineer is the main contact point for customer service after PPAP completion. The role investigates and contains quality issues in a timely manner and maintains and improves customer satisfaction through effective communication and professional conduct. The position has no supervisory responsibility and operates primarily in a professional office environment, with occasional work on the plant floor and at customer locations. Travel is expected. This is a full-time position, Monday through Friday, with occasional evening and weekend work as job duties demand. The job description notes that duties and responsibilities may change at any time with or without notice.

Requirements

Bachelor’s degree.
One year of Automotive Quality field quality engineer experience.
Must be 18 years or older.
Competence with quality tools including FMEA, SPC, MSA, CP, APQP, PPAP, and 8D.
Problem-solving and analysis skills.
Project management skills.
Communication proficiency.
Ethical conduct.
Time management.
Ability to distinguish between different colors and shapes of glass.
Ability to lift glass of varying sizes and weights.

Nice To Haves

Bachelor’s degree and two years of Automotive Quality field quality engineer experience.
Master’s degree and one year of Automotive Quality field quality engineer experience.

Responsibilities

Establish and improve the customer service quality system.
Visit assigned OEMs, dealers, and warranty locations to collect, analyze, and negotiate rejected parts.
Handle customer complaints and organize containment activities when needed.
Assist with investigating root causes and provide final reports to customers.
Update the customer complaint tracker as needed.
Represent the company and attend customer meetings upon request.
Handle RMAs and prepare reports.
Handle warranty issues.
Track customer-related performance statistics, including sorting cost, PPM, warranty, and customer complaint times.
Update lessons learned and send them to related departments.
Perform other duties as assigned by the Quality Manager.