Customer Quality Engineer

Gentex Corporation • Zeeland, MI

1d

About The Position

The Customer Quality Engineer serves as the point of contact for customers on quality-related matters and helps ensure products meet customer expectations. The role works with internal teams to resolve quality issues, communicates customer expectations across the organization, and supports risk management and quality documentation throughout product development, launch, and post-launch changes. The position also requires maintaining knowledge of Gentex technologies, product standards, specifications, and operational capabilities.

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Quality, or a related field, or an equivalent combination of education and relevant work experience.
• At least 3 years of relevant experience in a manufacturing, engineering, or quality environment.
• High ability to interact with and influence customers using accurate overviews supported by detail.
• Ability to travel domestically and internationally as necessary.
• Ability to accurately assess facts and situations to direct decision-making.
• Ability to understand and communicate engineering concepts, requirements, and processes.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• Experience working closely with operations teams.
• Knowledge of applicable industry standards.
• Practical insight into organizational processes.
• Strong service mindset toward operations and assigned teams.

Responsibilities

• Use technical expertise to work with problem resolution teams, provide the customer perspective, and communicate with customers when quality issues arise.
• Communicate customer expectations to appropriate Gentex teams, including lab, production, and design.
• Provide the organization with updates on assigned customers.
• Support risk management during product development using risk identification methods and Gentex’s Milestone process.
• Prepare and submit required quality documentation to customers for new product launches and post-launch changes.
• Help develop and maintain FMEAs and control documentation to manage risk and meet customer expectations.
• Maintain awareness and knowledge of Gentex technologies, product standards and specifications, and operational technologies and capabilities.
• Perform other duties as assigned.
• Maintain confidentiality, honesty, and integrity regarding company matters.
• Comply with company policies and procedures and safety regulations, and promote a safe workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level