Customer Quality Engineer

LayerZero Power Systems Inc•Streetsboro, OH

1d•$90,000 - $100,000

About The Position

The Customer Quality Engineer protects customers by leading rigorous investigations and permanent corrective actions for field quality issues. The role uses structured 8D problem solving, technical analysis, and cross-functional leadership to guide issues from immediate containment through verified corrective action and systemic prevention. The engineer focuses resources on the most challenging opportunities, establishes evidence-based root cause, and translates field learnings into stronger product, process, supplier, test, and quality-system controls. The role includes analyzing field-quality data, investigating technical evidence, coordinating corrective actions with internal functions, communicating findings to customers, verifying effectiveness, and applying lessons across related products and processes. The position may involve customer-site investigations, equipment evaluation, and commissioning-style troubleshooting when direct observation or data acquisition is needed. Travel to customer or field sites is required as business needs require. LayerZero Power Systems Inc. provides power distribution solutions for critical industries, with a primary focus on data centers and customers in financial services, computer service provision, and semiconductor manufacturing. The company describes itself as a growing organization serving existing Fortune 100 customers and expanding its customer base.

Requirements

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Quality Engineering, or a related technical discipline; an equivalent combination of technical education and directly relevant engineering, commissioning, field service, reliability, or quality experience may be considered.
At least 3 years of experience in quality engineering, field quality, commissioning, reliability, failure analysis, product support, field service, manufacturing engineering, or a closely related technical role.
Demonstrated experience leading complex root-cause investigations and corrective actions using 8D or a comparable structured problem-solving method.
Strong technical troubleshooting capability, including distinguishing symptoms, failure modes, contributing factors, physical root causes, and escape or systemic causes.
Ability to interpret electrical one-lines, schematics, assembly drawings, engineering specifications, bills of material, test records, event logs, and other technical evidence relevant to an investigation.
Working knowledge of 5 Why, Ishikawa/fishbone analysis, Pareto analysis, FMEA, containment, CAPA, failure analysis, and corrective-action effectiveness verification.
Ability to use data and objective evidence to form, test, prove, and disprove causal hypotheses rather than relying on assumption or correlation alone.
Ability to lead cross-functional teams and drive decisions, ownership, and closure without direct authority over participants.
Clear written and verbal communication skills, including the ability to explain technical findings to customers, leadership, and technical and non-technical stakeholders.
Comfort working in customer-facing and field environments where information may be incomplete, urgency is high, and disciplined judgment is required.
Proficiency with Microsoft Excel and comfort working in ticketing, quality management, ERP, collaboration, and data-analysis systems.
Ability and willingness to travel to customer or field sites as business needs require.

Nice To Haves

Experience with mission-critical electrical power distribution equipment such as switchgear, static transfer switches, power distribution units, UPS systems, transformers, breakers, controls, or related equipment.
Experience commissioning or troubleshooting equipment in data centers, critical infrastructure, industrial power, semiconductor, healthcare, telecommunications, or other high-availability environments.
Experience in automotive, aerospace, defense, industrial automation, heavy equipment, or other industries with mature 8D, corrective-action, reliability, or field-quality practices.
Knowledge of ISO 9001 quality management systems and risk-based corrective and preventive action practices.
Experience with electrical measurement, event-log interpretation, failure reproduction, laboratory testing, component failure analysis, or reliability methods.
ASQ Certified Quality Engineer (CQE), Certified Reliability Engineer (CRE), Six Sigma Green Belt or Black Belt, or comparable problem-solving credential.
Experience presenting formal 8D findings or corrective-action plans directly to customers.

Responsibilities

Lead cross-functional technical investigations of customer quality issues from initial containment through verified permanent corrective action.
Own disciplined 8D execution, including team formation, problem definition, interim containment, root-cause and escape-point verification, corrective-action selection and implementation, effectiveness validation, and recurrence prevention.
Coordinate timely, risk-based containment and define the potentially affected population while permanent corrective actions are developed.
Use ticket data, Pareto analysis, recurrence patterns, product history, and field evidence to identify trends, chronic failure modes, and systemic risks.
Perform technical root-cause analysis using structured methods, failure reproduction, data analysis, technical document review, test records, event logs, and physical evidence.
Partner with Design Engineering, Manufacturing Engineering, Operations, Field Services, Supplier Quality, and other functions to eliminate physical root causes and systemic conditions that allowed issues to occur or escape.
Translate field learnings into appropriate improvements to product design, component specifications, supplier controls, manufacturing processes, inspection and test methods, work instructions, training, and quality-system controls.
Prepare clear, factual customer updates and 8D reports that distinguish confirmed facts, containment, investigation status, verified root cause, corrective action, and effectiveness evidence.
Verify that corrective actions address the causal chain, reduce recurrence risk, and remain effective before recommending investigation closure.
Evaluate completed investigations for lessons applicable to related products, configurations, processes, suppliers, installations, and customer environments.
Maintain accurate and current ticket records, evidence, decisions, milestones, ownership, and commitments.
Participate in customer-site investigations, equipment evaluation, or commissioning-style troubleshooting when direct observation and data acquisition are needed.