Senior Customer Marketing Manager

Microsoft•Redmond, WA

6d•$106,400 - $222,600

About The Position

At Microsoft, we’re building a modern, AI-forward marketing organization that learns faster, activates smarter, and drives measurable impact. Our approach blends human creativity with AI-powered insights to fuel bold, culturally inspired creative strategies at scale. We prioritize outcomes over outputs, embrace rapid learning loops, and operate in agile flight formations that unite disciplines across Commercial Brand, Creative, and Customer Marketing. Your work here will show up across industries, communities, and lives creating impact at a global scale. In this Senior Customer Marketing Manager role on the Customer Marketing & Advocacy team, you will help bring Microsoft’s customer stories to life across its ecosystem of channels. You will work across the commercial portfolio of products like Azure, Copilot and AI, Security, Microsoft 365 and Dynamics 365 to activate and amplify rich customer narratives so that every story reaches its full audience and impact potential. This is an integrated role focused on an always-on amplification workstream that showcases and highlights our customer success. You will define an operating model, elevate the quality and reach of our customer story content, and partner across marketing, sales, and customer success to distribute. You will partner closely with cross functional teams around key events, moments, and campaigns to support the creation of customer story content and ensure it is surfaced across the full ecosystem of channels. Drawing on your marketing expertise, you will develop campaign and channel plans, recommend priorities, and use performance data and insights to optimize how stories are distributed and consumed. You will make it easier for marketers and sellers across Microsoft to discover, share, and reuse customer evidence that influences decision makers and drives business outcomes while creating visible impact for the team and the customers you support. At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Requirements

Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.

Nice To Haves

5+ years of experience in integrated marketing, social, web, blog or similar experience in amplification support role.
Demonstrated use of AI tools to scale processes and impact of customer story amplification.
Experience operating in a large, global, matrixed organization in enterprise technology, cloud, or SaaS, including time in customer marketing, customer advocacy, customer reference, or customer-evidence roles.
Direct experience working with marketing, sales and field teams to coordinate and plan amplification of customer stories.
Excellent writing, editorial, storytelling, and executive communication skills.
A balance of operational rigor and creativity where you build durable processes and incorporate your creative point of view.

Responsibilities

Coordinate the activation and amplification of customer stories across Microsoft's commercial marketing ecosystem, partnering with content production teams, product marketing, social, events, communications, and digital channel owners to maximize reach, relevance, and business impact. Ensure customer stories are incorporated into key launches, campaigns, events, and high-visibility moments.
Develop and execute integrated marketing plans that feature customer evidence and storytelling across multiple commercial business priorities, including Azure, Copilot and AI, Security, Microsoft 365, and Dynamics 365. Align objectives, audiences, messaging, channels, and measurement plans to support broader commercial marketing goals.
Partner with product marketing, campaign teams, sales, customer success, and business stakeholders to identify opportunities where customer proof can strengthen marketing outcomes. Help prioritize stories, recommend activation approaches, and ensure customer evidence is aligned to audience and business needs.
Support execution across web, social media, relationship marketing, email, paid and owned channels by helping develop channel plans, campaign assets, and customer-story experiences that increase engagement, awareness, and content utilization.
Coordinate workstreams across marketing, communications, analytics, engineering, business operations, and agency partners. Maintain clear timelines, stakeholder alignment, and execution readiness while helping drive repeatable processes that improve efficiency and marketing effectiveness.
Monitor campaign, channel, and content performance to identify trends, opportunities, and areas for improvement. Develop reporting frameworks, evaluate key performance indicators, and use insights to optimize customer-story distribution, engagement, and business impact.
Leverage AI-powered tools and insights to improve marketing planning, content discoverability, performance analysis, audience targeting, and operational efficiency. Continuously identify new opportunities to scale customer storytelling through emerging technologies and modern marketing practices.