Senior Customer Marketing Manager

Obsidian Security

1d•$148,000 - $200,000

About The Position

Obsidian Security is seeking a strategic and creative Customer Marketing Manager to build and scale programs that deepen customer engagement, celebrate customer success, and turn users into passionate advocates. This role will own customer storytelling, from case studies to milestone highlights, and scale Obsidian’s Customer Advocacy program. Obsidian is the leading SaaS security platform, trusted by global enterprises. Founded in 2017, it protects over 200 organizations and was built to secure SaaS apps where business happens. The company offers a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches. With global momentum, a growing partner ecosystem, and a major fundraise ahead, Obsidian is scaling rapidly toward long-term growth and IPO readiness.

Requirements

5-7 years of experience in customer marketing, product marketing, or customer success.
Exceptional storytelling, interviewing, and content development skills with a strong understanding of how to effectively engage on LinkedIn.
Strong relationship builder with the ability to work closely with customers and internal stakeholders.
Highly organized and able to manage multiple projects simultaneously.
Passionate about amplifying customer impact and building programs from the ground up.

Nice To Haves

Good understanding of the cyber security space specifically SaaS and AI security is a plus.

Responsibilities

Develop and manage customer advocacy and engagement programs, including reference networks, lifecycle touchpoints, and customer marketing initiatives.
Produce high-quality customer stories, case studies, testimonials, and milestone announcements that highlight Obsidian’s value proposition.
Collaborate with CS, Sales, Product Marketing, and Leadership to identify strong customer stories and expand our use cases.
Build and maintain a roster of customer champions who can support reference calls, speak at events/webinars, provide quotes, and participate in co-marketing.
Track engagement and measure the impact of customer marketing initiatives on retention, advocacy, and pipeline influence.