About The Position
Dow is seeking a Senior Customer Manager for its Performance Monomers business. The position can be located virtually within the United States. The role manages large, complex Key and Priority accounts, leads challenging negotiations, delivers sales-plan financial targets, identifies innovation and sustainability opportunities, and leads a cross-functional account team. Customers are based in North America, though the role may require global alignment and coordination with other regions. Travel may be required up to 50%.
Requirements
- Bachelor’s degree or relevant military degree equivalence at or above U.S. E5, Canadian Petty Officer 2nd Class, or Sergeant ranking.
- At least 7 years of relevant work experience.
- Strong business acumen and ability to clearly communicate financial trade-offs.
- Strong written and verbal communication skills.
- Self-starter with a strong bias for action and negotiation skills.
- Ability to build and maintain productive relationships with customers, colleagues, and cross-functional stakeholders.
- Leadership skills to work cross-functionally and drive initiatives or issues through influence.
- Project management skills, business acumen, and strategic and analytical thinking capability.
- Ability to work legally in the United States; visa sponsorship or support, including for U.S. permanent residency, is not available.
- Ability to travel up to 50%.
Responsibilities
- Manage the account portfolio and prepare and implement sales plans.
- Lead and conduct negotiations, implement price changes, and develop long-term contract agreements.
- Manage sales contracts in accordance with Dow guidelines and applicable regional and country legal requirements.
- Collaborate with the product leadership team to develop customer strategies and collect and use market intelligence to shape sales and product plans.
- Execute sales and marketing plans and deliver business goals for volume and value.
- Lead and coordinate customer relationships, understand customer needs, and identify potential new clients.
- Challenge the status quo and identify growth opportunities.
- Develop strategies to improve the business’s long-term profitability.
- Identify opportunities to collaborate and grow in sustainability and innovation.
Benefits
- Equitable, market-competitive base pay and bonus opportunity, with locally relevant incentives.
- Programs supporting physical, mental, financial, and social well-being.
- Competitive retirement program, which may include company-provided benefits, savings opportunities, financial planning, and educational resources.
- Employee stock purchase programs, depending on location.
- Student Debt Retirement Savings Match Program for U.S. employees.
- Medical and life insurance packages, with a variety of coverage options; travel insurance is available in certain locations.
- Training, mentoring, work experience, community involvement, and team-building opportunities.
- Role-based workplace flexibility to support productivity and personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents, including adoptive and foster parents.
- Paid time off to care for sick or injured family members.
- Paid time off for volunteering and Employee Resource Group participation.
- Employee Wellbeing Portal.
- On-site fitness facilities, depending on location.
- Employee discounts, including online shopping, cinema tickets, and gym memberships.
- Some locations may offer transportation allowances, meal subsidies or vouchers, and carbon-neutral transportation incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
