Senior Customer Engineer, Majors - NE

Cloudflare•New York, NY

8d•$204,000 - $321,000

About The Position

Cloudflare is hiring a Senior Customer Engineer to support customers in the Northeast. The Customer Engineer is a trusted technical advisor and primary architect of the customer journey, bridging technical strategy and business value from pre-sales validation through onboarding, deployment planning, adoption, renewal, and expansion. The role sits within the go-to-market organization and reports to a Customer Engineering Leader. It is quota-carrying, with commercial accountability for new business and/or account growth. The engineer provides oversight and guidance for onboarding and implementation but does not execute implementation work. AI-augmented workflows are used to reduce routine administrative tasks and make more time for customer architecture and advisory work. The role partners with Account Executives and customer teams to understand requirements, design fit-for-purpose Cloudflare architectures, guide technical evaluations, and demonstrate business outcomes. It also supports adoption and account health, identifies risks and expansion opportunities, conducts technical business reviews, and creates technical enablement resources for customers and internal teams. Travel may be required up to 20–50% for customer meetings, conferences, industry events, and in-person team collaboration. For New York City-based hires, the estimated annual salary is $204,000–$321,000. Compensation includes a variable component tied to commercial targets. The role is eligible to participate in Cloudflare’s equity plan.

Requirements

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; required years vary by leveling.
Ability to whiteboard, design, and clearly explain complex enterprise network and security architectures.
Excellent consultative communication skills, including translating technical concepts into business outcomes for engineers and C-level executives.
A proven record in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics, business value, and enterprise sales cycles.
Exceptional presentation and stakeholder-management skills.
Demonstrated depth in at least four of the listed technical areas: Internet fundamentals; security; Internet performance; AI proficiency; coding and scripting; or developer platform fluency.
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice To Haves

Experience creating and delivering technical enablement, including workshops, code samples, documentation, or developer onboarding, to accelerate adoption of complex platforms.
Experience with LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Background at a hyperscaler, digital native, distributed systems environment, or startup.

Responsibilities

Partner with Account Executives to conduct technical discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures and bespoke solutions.
Define scope, success criteria, and technical evaluation plans for Proofs of Concept and technical validations.
Deliver tailored technical presentations, architectural diagrams, and demonstrations that address customer performance, security, and reliability needs.
Address technical objections, security compliance questions, and complex architectural requirements during sales cycles.
Ensure proposals include an appropriate deployment strategy involving the customer, a partner, or Cloudflare Professional Services.
Oversee technical onboarding and implementation as the primary executive and engineering contact, without executing the implementation.
Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices.
Partner with Account Executives to own discovery, demonstrations, onboarding, technical health, risk, and expansion strategy.
Monitor customer health scores and telemetry to improve time-to-value, resolve integration bottlenecks, and reduce deployment risk.
Carry a variable quota tied to new business acquisition and/or ongoing account growth.
Drive platform adoption and revenue retention, and identify cross-sell and upsell opportunities using product usage data.
Lead technical Quarterly Business Reviews and communicate return on investment to C-level executives.
Maintain trusted relationships with customer stakeholders through onboarding, maturity, renewal, and expansion.
Advise customers on architecture, AI control layers, security posture, and deployment confidence; identify and mitigate deployment risks.
Use AI agents, LLMs, and internal platforms to automate routine tasks such as RFP and security questionnaire responses, sandbox provisioning, telemetry monitoring, and documentation.
Partner with the Enablement Team to design, build, and govern technical resources, including SOPs, architectural best practices, and technical guides.
Educate internal teams and customers to raise the technical baseline across the organization.

Benefits

Medical and prescription insurance
Dental insurance
Vision insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility and family-forming benefits
On-demand mental health support and Employee Assistance Program
Global travel medical insurance
Short- and long-term disability insurance
Life and accident insurance
401(k) retirement savings plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs including parental, pregnancy health, medical, and bereavement leave
Eligibility to participate in Cloudflare’s equity plan