Senior Customer Engineer, Majors - NE

Cloudflare•San Francisco, CA

About The Position

Cloudflare is hiring a Senior Customer Engineer to support customers in the Northeast. The Customer Engineer is a trusted technical advisor and primary architect of the customer journey, bridging technical strategy and business value for enterprise clients. The role spans pre-sales technical validation, onboarding oversight, deployment architecture, adoption, retention, and account expansion. It sits within the go-to-market organization and reports to a Customer Engineering Leader. This is a quota-carrying, revenue-aligned technical role. The engineer partners with Account Executives, guides customers through technical evaluations and solution design, and remains engaged throughout the customer lifecycle rather than handing off after an agreement. The role also uses AI agents, large language models, and internal platforms to automate routine work and make more time for customer advisory and architecture.

Requirements

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; required years vary by level.
Ability to whiteboard, design, and clearly explain complex enterprise network and security architectures.
Excellent communication skills and ability to translate technical concepts into business outcomes for engineers and C-level executives.
Experience in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics, business value, and enterprise sales cycles.
Strong presentation and stakeholder management skills.
Demonstrated depth in at least four technical areas: Internet fundamentals; security; Internet performance; AI proficiency; coding or scripting; or developer platform fluency.
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice To Haves

Track record of creating and delivering technical enablement, such as workshops, code samples, documentation, or developer onboarding.
Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Background at a hyperscaler, digital native, distributed systems environment, or startup.

Responsibilities

Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to suitable Cloudflare architectures and solutions.
Define scope, success criteria, and evaluation plans for proofs of concept and technical validations.
Deliver tailored technical presentations, architectural diagrams, and demonstrations addressing customer performance, security, and reliability challenges.
Address technical objections, security compliance questions, and complex architectural requirements during sales cycles.
Ensure proposals include an appropriate solution deployment strategy involving the customer, a partner, or Cloudflare Professional Services.
Oversee technical onboarding and implementation as the customer’s primary executive and engineering contact, without executing implementation directly.
Design migration and onboarding blueprints and advise customer engineering teams on configuration best practices.
Partner with Account Executives on discovery, demonstrations, onboarding, technical health, risk, and expansion strategy.
Monitor customer health scores and telemetry, support time-to-value, resolve integration bottlenecks, and reduce deployment risk.
Carry variable quota tied to new business acquisition and/or ongoing account growth.
Drive platform adoption and revenue retention, and identify cross-sell and upsell opportunities based on product usage.
Lead technical Quarterly Business Reviews and communicate platform value and return on investment to C-level executives.
Maintain trusted technical relationships throughout onboarding, maturity, renewal, and expansion, advising on architecture, AI control layers, security posture, and deployment confidence.
Identify deployment risks and integration bottlenecks early and provide remediation strategies.
Use AI agents, LLMs, and internal platforms to automate routine tasks such as questionnaire responses, sandbox provisioning, telemetry monitoring, and documentation.
Partner with the Enablement Team to create, govern, and deliver technical resources, standard operating procedures, architectural guidance, and technical documentation for internal teams and customers.

Benefits

Medical and prescription insurance
Dental insurance
Vision insurance
Flexible spending accounts
Commuter spending accounts
Fertility and family-forming benefits
On-demand mental health support and Employee Assistance Program
Global travel medical insurance
Short- and long-term disability insurance
Life and accident insurance
401(k) retirement savings plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Eligibility to participate in Cloudflare’s equity plan