Senior Customer Engineer, Central & Eastern Europe - Russian Speaking

Cloudflare•San Francisco, CA

About The Position

Cloudflare is hiring a Senior Customer Engineer to support customers across Central and Eastern Europe. The role is available in Amsterdam, Netherlands, and London, United Kingdom. As a technical advisor and architect of the customer journey, the Senior Customer Engineer bridges technical strategy and business value, guiding enterprise customers from pre-sales validation through onboarding, deployment planning, adoption, renewal, and expansion. The role is part of the go-to-market organization and reports to a Customer Engineering Leader. It is quota-carrying, with variable compensation tied to commercial goals. The position provides oversight and guidance for onboarding and implementation but does not execute implementation work directly. The Senior Customer Engineer collaborates with Account Executives and customer stakeholders to understand requirements, design suitable Cloudflare architectures, run technical evaluations, and demonstrate how Cloudflare addresses performance, security, and reliability needs. The role also supports customer adoption and value realization, identifies risks and expansion opportunities, and advises on architecture, security, AI control layers, and deployment confidence. AI agents, LLMs, and internal platforms are used to automate routine tasks and free time for strategic customer work. The role includes developing technical enablement resources and educating internal teams and customers. Travel may be required for customer meetings, conferences, industry events, and in-person team collaboration, up to 20–50%. The role offers a competitive base salary and variable incentive compensation tied to full-lifecycle commercial targets. For hires based in the Netherlands, the estimated annual salary range is €111,000–€174,000, inclusive of estimated on-target incentive compensation. The position is eligible for Cloudflare’s equity plan.

Requirements

8–12 years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
Ability to whiteboard, design, and clearly articulate complex enterprise network and security architectures.
Excellent consultative and advisory communication skills, including translating technical concepts into business outcomes for engineers and C-level executives.
Proven experience in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics, business value translation, and enterprise sales cycles.
Exceptional presentation and stakeholder-management skills.
Demonstrated depth in at least four listed technical areas: Internet fundamentals; Internet security; Internet performance; AI proficiency; coding or scripting; or developer-platform fluency.
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Russian-speaking capability, as indicated by the role title.

Nice To Haves

Track record of creating and delivering technical enablement, such as workshops, code samples, documentation, or developer onboarding, to accelerate customer adoption of complex platforms.
Experience with LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Experience at hyperscalers, digital-native companies, distributed-systems environments, or startups.

Responsibilities

Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to suitable Cloudflare architectures and solutions.
Define scope, success criteria, and technical evaluation plans for Proofs of Concept and technical validations.
Deliver tailored technical presentations, architectural diagrams, and demonstrations.
Address technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle.
Ensure each proposal includes an appropriate solution deployment strategy involving the customer, a partner, or Cloudflare Professional Services.
Oversee technical onboarding and implementation as the primary executive and engineering contact, without executing the implementation.
Design customer-specific migration and onboarding blueprints and guide customer engineering teams through configuration best practices.
Partner with Account Executives on discovery, demonstrations, onboarding, technical health, risk, and expansion strategy.
Monitor customer health scores and telemetry to support time-to-value, resolve integration bottlenecks, and reduce deployment risk.
Carry variable quota tied to new business acquisition and/or ongoing account growth.
Drive platform adoption and revenue retention, and identify cross-sell and upsell opportunities based on product usage data.
Lead technical Quarterly Business Reviews and communicate return on investment to C-level executives.
Maintain trusted technical-advisor relationships throughout onboarding, maturity, renewal, and expansion.
Advise on architecture, AI control layers, security posture, and deployment confidence; identify risks and recommend remediation strategies.
Use AI agents, LLMs, and internal platforms to automate routine tasks such as RFP and security questionnaire responses, sandbox provisioning, basic telemetry monitoring, and documentation.
Partner with the Enablement Team to design, build, and govern technical resources.
Create, document, and teach Standard Operating Procedures, architectural best practices, and technical guides for internal teams and customers.