Medical Administrative Assistant - Russian Speaking

Pacific Skin Institute•Sacramento, CA

2d•Onsite

About The Position

Pacific Skin Institute is seeking a motivated, team-oriented Medical Administrative Assistant for its Sacramento Administrative Office. This health administration position focuses on customer service, helping patients obtain the services they need, and helping them feel comfortable when seeing a doctor. The role does not involve face-to-face patient contact; communication with patients and providers takes place by phone or through the Epic electronic medical records system from the administrative office. The position supports four clinic locations. The assistant schedules appointments and procedures, gathers appropriate clinical information, assists with incoming referrals and faxes, and coordinates patient care with clinical staff and provider teams. The role involves substantial phone and EMR communication, use of waitlists and call-back lists to fill provider schedules, and an expectation of answering about 70 patient calls each day. Office hours are 7:00 a.m. to 6:00 p.m., Monday through Friday, with varying shifts of 7:00 a.m.–4:00 p.m., 8:00 a.m.–5:00 p.m., or 9:00 a.m.–6:00 p.m.

Requirements

Russian-speaking ability.
Motivated, team-centered attitude.
Passion for customer service and helping patients obtain services.

Responsibilities

Answer phone calls professionally and courteously and provide exemplary customer service.
Schedule new and returning patient appointments and procedures.
Collect appropriate clinical information to support efficient workflow.
Coordinate patient care and support clinical staff in response to incoming patient calls.
Answer incoming calls for four clinic locations.
Communicate with provider teams to help ensure timely access to care.
Provide accurate patient information so departments can view it daily, and maintain open communication with staff to support quality patient care.
Assist with processing incoming patient referrals and faxes.
Communicate with patients and providers by telephone and through the EMR messaging system.
Use waitlists and call-back lists to fill provider schedules.
Answer approximately 70 patient phone calls each day.