Senior Customer Engineer, Enterprise - San Francisco

Cloudflare•San Francisco, CA

13h

About The Position

Cloudflare is hiring a Senior Customer Engineer to serve as a trusted technical advisor and primary architect of the enterprise customer journey. The role bridges technical strategy and business value, guiding customers from pre-sales validation through onboarding, deployment architecture, adoption, renewal, and expansion. It sits within the go-to-market organization and reports to a Customer Engineering Leader. The Customer Engineer remains engaged throughout the customer lifecycle and carries a variable quota tied to new business and account growth. The role partners with Account Executives and customer teams to understand complex infrastructure and design fit-for-purpose Cloudflare architectures. It provides technical validation, demonstrations, migration and onboarding blueprints, deployment oversight, and guidance on architecture and security. The engineer monitors customer health and adoption, addresses risks, supports technical business reviews, and identifies opportunities to grow and retain accounts. AI agents, large language models, and internal platforms are used to automate routine work so the engineer can focus on strategic customer advisory. The position is available in San Francisco, California, and may require travel of up to 20–50%.

Requirements

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; experience expectations vary by level.
Ability to whiteboard, design, and clearly explain complex enterprise network and security architectures.
Excellent consultative communication skills, including the ability to translate technical concepts into business outcomes for engineers and C-level executives.
A track record in a quota-carrying or revenue-aligned environment and understanding of SaaS metrics, business-value translation, and enterprise sales cycles.
Exceptional presentation and stakeholder-management skills bridging implementation details and executive business strategy.
Demonstrated depth in at least four technical areas: Internet fundamentals; Internet security; Internet performance; AI proficiency; coding and scripting; or developer platform fluency.
Relevant technical areas include knowledge of OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS; WAF, Bot Management, firewalls, rate limiting, (M)TLS, Zero Trust, and SASE; performance topics such as latency, caching, video streaming, HTTP/2, and TLS 1.3; AI-assisted scripting, log analysis, LLM use, and workflow automation; programming in Python, JavaScript, Bash, Lua, Go, or similar; and APIs, SDKs, webhooks, cloud-native developer tooling, infrastructure-as-code, CI/CD, and observability.
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice To Haves

Experience creating and delivering technical enablement, such as workshops, code samples, documentation, or developer onboarding, to accelerate adoption of complex platforms.
Experience with LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Background at a hyperscaler, digital-native company, distributed-systems environment, or startup.

Responsibilities

Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to appropriate Cloudflare architectures and tailored solutions.
Define scope, success criteria, and evaluation plans for Proofs of Concept and technical validations.
Deliver tailored technical presentations, architectural diagrams, and demonstrations addressing customer performance, security, and reliability challenges.
Address technical objections, security compliance questions, and specialized architectural requirements during sales cycles.
Ensure proposals include an appropriate deployment strategy involving the customer, a partner, or Cloudflare Professional Services.
Oversee technical onboarding and implementation without executing implementation work; serve as a primary executive and engineering contact.
Design migration and onboarding plans, including guidance for DNS migrations, Zero Trust rollouts, and WAF tuning, and advise customer engineering teams on configuration best practices.
Partner with Account Executives to manage discovery, demonstrations, onboarding, technical health, risk, and expansion strategy.
Monitor customer health scores and telemetry, promote time-to-value, resolve integration bottlenecks, and reduce deployment risk.
Carry a variable quota tied to new business acquisition and/or account growth; drive adoption, revenue retention, and strategic cross-sell and upsell opportunities.
Lead technical Quarterly Business Reviews and communicate platform capabilities and return on investment to C-level executives.
Maintain trusted relationships with customer stakeholders throughout onboarding, maturity, renewal, and expansion, advising on architecture, AI control layers, security posture, and deployment confidence.
Identify deployment risks and integration bottlenecks early and recommend remediation strategies.
Use AI agents, LLMs, and internal platforms to automate routine work such as RFP and security questionnaire responses, sandbox provisioning, basic telemetry monitoring, and documentation.
Partner with the Enablement Team to create and govern technical resources, and document and teach SOPs, architectural best practices, and technical guides to customers and internal teams.

Benefits

Medical/Rx insurance
Dental insurance
Vision insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility and family-forming benefits
On-demand mental health support and Employee Assistance Program
Global travel medical insurance
Short- and long-term disability insurance
Life and accident insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Eligibility to participate in Cloudflare’s equity plan