IT Engineer - San Francisco

Happyrobot Inc.•San Francisco, CA

2d•$120,000 - $160,000•Onsite

About The Position

HappyRobot is seeking an IT Engineer based in San Francisco, California, to lead internal technical operations and help the team work without friction. The role manages company identity, devices, and access, while automating repetitive IT work wherever possible. The IT Engineer owns identity and access systems and integrations, administers workplace platforms, and manages device enrollment, configuration, deployment, patching, encryption, and compliance. The role also supports onboarding and offboarding, handles requests through the IT ticket queue, troubleshoots technical issues, and documents procedures and changes. HappyRobot builds infrastructure for enterprises to create and orchestrate AI workforces. The company says it was founded in Y Combinator’s S23 cohort and has raised over $200 million, with backing from a16z, Base10, Prysm Capital, and Eurazeo.

Requirements

At least 3 years of experience in IT administration or IT engineering; experience in a fast-growing technology company is described as ideal.
Hands-on experience with at least one identity provider, such as Okta or Google Auth, one MDM, and one ticketing tool.
Working knowledge of at least one MDM platform: Jamf, Iru, or Intune.
Familiarity with Apple Automated Device Enrollment (ADE) or Windows Autopilot.
Solid understanding of REST APIs, webhooks, and DNS records, including A, CNAME, MX, and TXT records.
Ability to read and safely modify scripts in Python, Bash, or PowerShell.
Experience working with ticket queues and SLAs.
Strong communication skills with non-technical users and the ability to write clear documentation.

Responsibilities

Own the identity provider, including SSO (SAML/OIDC) and SCIM integrations for new and existing SaaS applications.
Coordinate onboarding and offboarding, ensuring new hires in the region have configured equipment and access ready from their first day.
Administer Google Workspace or Microsoft 365, including users, groups, licenses, shared drives, admin roles, and email security.
Manage the device fleet using Jamf, Iru, or Intune, including enrollment, configuration profiles, app deployment, patching, encryption, and compliance.
Work the IT ticket queue against SLAs and handle access requests with approvals and least-privilege practices.
Automate repetitive IT work using scripts and workflow tools.
Troubleshoot API, webhook, and DNS issues.
Write clear runbooks and communications for changes and outages.