Senior Customer Development Representative

Advantech•Milpitas, CA

8d•$75,000 - $80,500

About The Position

Advantech's Customer Development Team is seeking a Senior Customer Development Representative to join the Sales Support team. This senior individual contributor owns complex, high-priority accounts and prospecting campaigns from end to end, models best practices with CRM and prospecting tools, mentors junior representatives, and maintains the team's SOPs, outreach standards, and quality benchmarks. The role has no formal people-management responsibilities. The position is based in Milpitas, California, with compensation of $75,000–$80,500. Advantech offers a team-oriented environment and a benefits package that includes insurance, retirement matching, education and personal development reimbursement, vacation, paid holidays, company events and lunches, and a referral bonus.

Requirements

At least 6 years of relevant experience in outbound prospecting, inside sales, sales development, or lead generation.
Advanced proficiency with Salesforce CRM and sales engagement platforms.
Demonstrated experience independently managing complex accounts and prospecting campaigns.
Experience mentoring or coaching other representatives.
Experience creating and maintaining SOPs, playbooks, or quality standards.
Strong analytical and reporting skills, including advanced proficiency in Excel and PowerPoint.
Must meet applicable U.S. Government export-control work authorization requirements: be a U.S. citizen, lawful permanent resident, protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain required authorizations from the U.S. Department of State.

Nice To Haves

Bachelor's degree, or equivalent combination of education and relevant professional experience.
B2B experience in embedded computing, industrial automation, or IoT.

Responsibilities

Own complex, high-priority accounts and prospecting campaigns from targeting and outreach through qualification and handoff to sales.
Model best practices for the team using Salesforce, sales engagement platforms, and prospecting tools.
Coach junior representatives and support onboarding without formal reporting authority.
Maintain Sales Support SOPs, outreach standards, and quality benchmarks, and keep SharePoint documentation current.
Review opportunity quality and handoff notes against team standards and provide feedback to representatives.
Track personal and campaign KPIs and share performance insights with the Supervisor.
Coordinate with Regional Sales, Product Marketing, Operations, and other CDT teams on handoffs and escalations.
Identify process and tooling improvements and help test and roll them out.