Customer Development Representative

JMS Technical Solutions•Buffalo, NY

1d•Onsite

About The Position

The Customer Development Representative manages customer service and daily operations for the client. Reporting directly to the owner, this role keeps orders moving, resolves customer questions, coordinates vendors, and follows through on operational details. The representative is expected to anticipate needs, recommend practical improvements, work independently, and seek guidance when appropriate. The position is onsite and full-time in Buffalo, New York, and is a direct-hire opportunity. Salary is based on experience, at $22–$24 per hour.

Requirements

Strong communication and customer service skills, with sound judgment and a professional, friendly manner.
Ability to organize competing priorities, solve everyday problems, and follow through without repeated reminders.
Accuracy and attention to detail when working with orders, records, and customer information.
Proficiency in Microsoft 365 and confidence in learning new technology.
Must be authorized to work in the U.S.

Nice To Haves

Experience with Shopify, Adobe, Dropbox, and AI tools is a plus.
An associate or bachelor's degree in Business Administration or Marketing is preferred.

Responsibilities

Serve as the primary customer contact through email, phone, and online chat.
Prepare quotes, answer product questions, and guide customers through purchases.
Process orders, returns, refunds, and updates, following through from initial inquiry through delivery.
Prepare shipping documents, arrange UPS pickups, and resolve delivery issues.
Monitor inventory, coordinate replenishment, and maintain accurate product information, images, and records.
Coordinate non-technical purchasing, vendors, and service providers.
Arrange facility services, including cleaning, landscaping, snow removal, and general maintenance.
Research prospective customers and organize information to support sales outreach.
Improve everyday workflows using AI and other business tools.
Coordinate company events and business errands, and occasionally provide personal administrative and errand support to the owners.