Senior Customer Account Leader

Swift Transportation•Phoenix, AZ

About The Position

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Requirements

3+ years of experience in customer service, relations, or sales; 2+ years in a leadership role.
Transportation industry experience required.
Strong judgment and problem-solving skills, with the ability to handle complex issues.
Proven ability to lead, influence, and motivate across diverse, cross-functional teams.
Excellent interpersonal, analytical, and decision-making skills with a creative approach.
Effective negotiation skills and the ability to drive outcomes.

Responsibilities

Provide strategic leadership to National Customer Account teams and focus on increasing profitability.
Lead and inspire national account teams by fostering an inclusive, high-performance culture grounded in collaboration and accountability.
Develop and coach talent through hands-on learning, data-driven problem solving, and continuous growth opportunities.
Align resources and tools to support efficient operations, strong team engagement, and data-informed decision-making.
Drive customer strategies through a blend of analytical insights and innovative thinking.
Leverage data from multiple sources (including Excel) to uncover trends, inform strategy, and enhance customer outcomes.
Promote a culture of curiosity, using data to identify opportunities, improve satisfaction, and drive continuous improvement.
Stay current on industry trends and analytics tools to strengthen team capabilities and organizational impact.
Partner cross-functionally to achieve shared goals and reinforce a collaborative, results-driven environment.