Senior Customer Service Account Specialist

Henkel group • Stamford, CT

20h • $85,000 - $105,000 • Hybrid

About The Position

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow. This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world. Dare to learn new skills, advance in your career and make an impact at Henkel.

Requirements

• 2+ years’ experience in customer service, sales, or supply chain
• Proficient in Microsoft Office (Excel, Word, Power Point) and web-based applications.
• Knowledge of supply chain/logistics in a consumer products or related industry preferred with a strong customer focus.
• Ability to communicate and work well with all levels of management.
• High degree of organization and quantitative skills.
• Self-motivated problem-solving ability.
• Ability to work in a team environment. Highly motivated; enthusiastic, energetic, capable of working in a fast-paced environment.

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Oversee all open orders to ensure on-time delivery while serving as the primary point of contact for customer inquiries, logistics issues, and Top Tier account supply chain activities
• Make key fulfillment decisions, including stock transfers, alternate distribution center shipping, and adjusted delivery timelines with customers
• Analyze service performance (in-stocks, on-time delivery, service levels, penalties) and develop action plans to meet or exceed KPIs
• Collaborate with carriers and internal teams to expedite shipments, manage refused/discontinued product returns, and resolve billing discrepancies cost-effectively
• Allocate limited inventory strategically to prioritize key accounts and maintain high service levels
• Drive continuous improvement by analyzing customer data and supply chain trends, identifying opportunities, and partnering with Sales/Marketing on customer-specific programs
• Act as a subject matter expert and relationship owner—leading meetings, supporting customer visits, training new hires, and influencing KPIs and operational improvements

Benefits

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior