Senior Coordinator, Instructional Operations

Austin Community College • Austin, TX

1d • Hybrid

About The Position

The Senior Coordinator, Academic Affairs Operations, collaborates with a team of Senior Coordinators in Instructional Operations, the Managing Director, Deans, and departmental leadership to design and implement workflows that align systems, processes, and resources with institutional strategic goals.

Requirements

• Understand and apply administrative procedures, principles, and practices.
• Understand the services and functions of educational institutions.
• Utilize organizing and planning practices.
• Operate learning management systems and web-based learning tools.
• Apply supervisory principles, practices, and methods.
• Plan and manage events efficiently.
• Student conduct processes, Title IX, Clery, FERPA, and related compliance standards.
• College policies and community resources related to student behavioral intervention and crisis response, including collaboration with faculty.
• Familiarity with statistical and analytical methodologies.
• Principles and practices associated with servant leadership.
• Effectively use interpersonal and communications skills, including tact and diplomacy with all constituencies.
• Effectively use organizational, managerial and event planning skills with attention to detail and follow-through.
• Possesses facilitation and interpersonal skills as well as the ability to think independently and proactively solve problems.
• Maintains confidentiality of work-related information and materials.
• Resolves scheduling and/or resource deployment issues and conflicts.
• Focuses on achieving optimum levels of service and maintaining high ethical standards and attention to compliance with college policies and regulations.
• Demonstrates initiative and determination to provide valuable and timely services.
• Possesses supervisory, coaching and interpersonal skills as well as the ability to think independently and proactively solve problems.
• Intermediate to advanced proficiency using standard office software applications.
• Bachelor’s degree.
• Four (4) years of related experience, or an Associate’s degree with two (2) years of related experience may be substituted for the required education (plus the required experience noted below).
• Three (3) years of related experience.

Nice To Haves

• Master’s degree or above.
• Experience in a higher education setting supporting operations within the instructional area.
• Master’s degree or four (4) years of related experience may satisfy the minimum education requirements.

Responsibilities

• Operates under the direct supervision of the school dean or designated supervisor.
• May oversee limited hourly staff, including interns and temporary employees, and may coordinate their schedules.
• May provide guidance to new staff hires as part of onboarding and training processes.
• Works independently on routine tasks while seeking direction for more complex assignments.
• Collaborates, organizes, and facilitates activities within programmatic areas, ensuring all elements align with project and Academic Affairs goals.
• Leads development of comprehensive project plans for small- to medium-sized initiatives, showing attention to detail and effective time management.
• Effectively engages with college personnel and external partners, including industry stakeholders, to achieve project objectives.
• Oversees coordination of special, innovative departmental or school initiatives, demonstrating a commitment to organizational efficiency.
• Supports, coaches, and guides team members while fostering a collaborative and respectful work environment.
• Remains current on institutional and Academic Affairs goals and strategies related to student success initiatives and operational excellence, and assists with implementation, assessment, and alignment.
• Gathers, organizes, and supports the initial interpretation of data related to process improvement, student success programs and initiatives, and supports implementation of recommendations to improve student success outcomes and/or operational excellence.
• Collaborates cross-functionally to build relationships with faculty, staff, and other stakeholders.
• Monitors all relevant timelines and ensures adherence to deadlines.
• Coordinates student complaint and academic integrity workflows in partnership with faculty, department chairs, deans, and Student Affairs stakeholders.
• Collaborates with centralized strategic scheduling, and helps facilitate course offerings in accordance with an instruction-wide, student-centered approach.
• Assists deans and departments with budget monitoring in coordination with the Managing Director to support optimal stewardship, communication, and workflow.
• Collaborates and coordinates with Business Services/Purchasing.
• Works with the school dean and departments to identify and develop requests for Full-Time Faculty (FT) and Temporary Emergency Hire (TEH).
• Collaborates and coordinates with academic affairs leadership and Human Resources.
• Assists with or leads special projects and initiatives as needed.
• Assists deans and department chairs with event planning; attends and staffs events; includes developing and maintaining a calendar and communications for public facing events.
• Collaborates and coordinates with the Office of Communications and Marketing and Academic Affairs Communications as needed.
• Provides support to deans and department chairs related to program accreditation and/or College accreditation.
• Serves as a point of contact on operational issues that arise during intersession/off-contract periods when department chairs are unavailable.
• May lead or serve on various shared governance councils, committees, and ad hoc work groups.

Benefits

• medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior