Senior Contracts Manager

InvoiceCloud•Boston, MA

5d•$155,000 - $170,000

About The Position

InvoiceCloud is seeking an experienced, results-oriented Senior Contracts Manager to join its Legal & Compliance team. The role manages complex, high-value, and strategic agreements, supports attorneys through contract review and negotiation, and leads improvements to contract management across the company. The position helps protect the business, keep deals moving, and ensure contract governance supports company growth. The successful candidate is a trusted, proactive partner with sound judgment in complex contract matters, the ability to identify when to escalate issues to attorneys, and an interest in developing scalable processes and mentoring others. Experience with Ironclad, InvoiceCloud’s contract lifecycle management platform, is strongly preferred. The position emphasizes efficiency, ownership, and results. It involves developing contract processes and documentation, administering and reviewing agreements, supporting cross-functional teams, overseeing post-signature obligations and records, managing contract metrics, improving workflows, and mentoring contract professionals.

Requirements

At least 8 years of experience in contract management, legal operations, procurement, or a related field, ideally in SaaS, fintech, payments, or another regulated industry.
Bachelor’s degree in legal studies, business, or a related field.
Extensive experience reviewing, redlining, and managing complex commercial agreements, including SaaS, vendor, partnership, data processing, and nondisclosure agreements, and supporting attorneys through negotiations.
Working knowledge of data privacy, information security, and payments-related contract terms, such as GDPR, U.S. state privacy laws, PCI DSS, and SOC 2 requirements.
Experience with contract lifecycle management platforms and workflow automation.
Hands-on experience using AI contract review tools and validating their outputs.
Track record of building playbooks, templates, and scalable contract processes.
Strong analytical, problem-solving, and risk assessment skills.
Excellent communication and stakeholder management skills at all levels.
High attention to detail and ability to manage competing priorities.

Nice To Haves

Hands-on experience with Ironclad, including building or managing workflows, templates, clause libraries, and reports.
JD, paralegal certification, or advanced contract management certification, such as NCMA CCCM or CPCM, or World Commerce & Contracting certification.
Experience supporting contracts with public-sector entities, utilities, or insurance carriers, including reviewing RFP and government procurement terms.
Experience mentoring or leading contract professionals.

Responsibilities

Design and implement scalable contract management processes, frameworks, and tools to improve speed, consistency, and governance.
Develop and maintain contract playbooks, templates, clause libraries, and policy documentation in partnership with attorneys.
Optimize contract workflows in Ironclad with Legal Operations, improving intake, approvals, visibility, tracking, and reporting.
Identify bottlenecks in contract review and approval workflows and implement solutions to reduce cycle times.
Guide the team in using AI tools to streamline contract review, identify risks, and support decisions, with appropriate human oversight and validation.
Evaluate AI-enabled legal technology and automation opportunities to strengthen contract lifecycle management.
Manage intake, preparation, and administration of complex, high-value, or strategic agreements, including customer SaaS, public-sector, vendor, partner, data processing, and nondisclosure agreements.
Support attorneys in contract review and negotiations by preparing first-pass reviews and redlines against playbooks, flagging deviations and risks, and tracking open issues to resolution.
Advise cross-functional partners on contract processes, timelines, and governance, and coordinate input from Finance, Security, Compliance, and other teams.
Oversee post-signature contract management, including obligations, renewals, amendments, and accurate, audit-ready records.
Maintain confidentiality, integrity, and professionalism when handling sensitive legal and commercial information.
Keep agreements moving through review, approval, and execution within agreed timelines while balancing deal velocity and risk management.
Partner with legal leadership to document contract standards, approved fallback positions, and escalation thresholds.
Identify emerging contract risks and trends, recommend mitigation to attorneys, and keep contracting aligned with internal policies, regulatory requirements, and audit standards.
Track and report contract metrics, including cycle time, volume, and deviations from standard terms, and use the information to drive continuous improvement.
Lead cross-functional initiatives with Legal, Sales, Procurement, Finance, Security, Compliance, and Customer Success to improve contract governance and operational workflows.
Mentor contract specialists and managers on contract review and best practices.