Senior Contracts Manager

Rippling•San Francisco, CA

22d

About The Position

The Senior Contracts Manager will be a core member of Rippling’s commercial legal team and a trusted partner to Sales, Revenue Operations, Business Development, and Procurement. The role manages a high-volume sales pipeline, triages and negotiates commercial agreements, and helps improve the playbooks, processes, and systems that enable efficient deal closing. It reports to the Assistant General Counsel, Commercial, and works closely with legal and compliance colleagues and cross-functional stakeholders. The ideal candidate is process-oriented and effective in a fast-paced environment with competing priorities. The role offers the opportunity to help build and scale a commercial legal function that supports revenue growth while protecting the business. Rippling values in-office work for collaboration and culture; office-based employees who live within a defined radius of an office are expected under current policy to work in-office at least three days per week. The position offers competitive salary, benefits, and equity.

Requirements

At least 8 years of experience in contract management, legal operations, or a paralegal capacity at a fast-paced technology or SaaS company, with a deep understanding of SaaS business models and terms.
Bachelor’s degree or equivalent experience.
Strong negotiation skills and ability to work directly with customer counsel.
Ability to prioritize, drive, and respond to multiple competing deadlines in a fast-paced, high-volume environment.
Strong organizational skills and meticulous attention to detail.
Excellent interpersonal, verbal, and written communication skills.
Demonstrated ability to analyze and solve complex problems in new areas.
Team-oriented, takes initiative, and demonstrates curiosity about the company and its business.
Entrepreneurial, self-starting, and comfortable working in a highly dynamic environment.
Experience with CRM/CLM tools such as Salesforce and Ironclad, and with Slack.

Responsibilities

Serve as a key point of contact for Sales, Procurement, and Business Development by responding to intake requests and explaining contract positions.
Draft, review, and negotiate a wide range of commercial agreements.
Manage customer negotiations to help unblock deals while protecting Rippling’s risk profile.
Create scalable processes for commercial relationship management and sales enablement, including efficient handling of terms-of-service questions, non-disclosure agreements, partnership agreements, and other contract management issues.
Develop, implement, and continually improve commercial legal playbooks, policies, and processes, including best practices and training materials for cross-functional partners.
Help design and implement self-serve tools.
Track metrics related to deal velocity, contract cycles, and negotiation trends.