Document Control Records Management - Content Strategist - Senior

Mindlance • San Francisco, CA

1d • Remote

About The Position

The Senior Content Strategist joins a multidisciplinary User Experience (UX) team that creates mobile, web, and desktop experiences for millions of financial services clients. The role applies content strategy and UX writing to create clear, useful digital experiences that build trust, simplify complex topics, demystify investing, and help clients manage their financial lives. The strategist works closely with design, research, product, and other enterprise partners, using user needs, research, data, and thoughtful planning to guide content decisions.

The role combines content design and execution, experience consulting, project leadership, and cross-functional collaboration. The strategist helps shape user experiences from problem definition and ideation through prototyping, design, reviews, and iterative delivery. They articulate content decisions with clear rationale, uphold UX writing and design-system standards, and help teams identify and address project challenges. The position is remote, with Austin, Dallas, or Phoenix listed as preferred locations, and has a 12-month duration.

Requirements

• At least 6 years of content design experience focused on digital products or equivalent.
• An online portfolio demonstrating process and design thinking.
• Experience with all aspects of a user-centered design process, including user research, developing user flows, creating wireframes, writing for accessibility, and creating content specifications.
• Experience working collaboratively in a multidisciplinary team, in an iterative process and Agile development methodology.
• Strong self-management skills, comfort with substantial responsibility and direct work with client partners, and ability to manage project schedules.
• Proficiency with design tools such as Figma, FigJam, and Writer.
• Experience running design sessions with cross-functional teams.
• Ability to build relationships and partner across functions and the enterprise, working effectively with different organizational levels and personality types.
• Comfort in a project-oriented work environment, with a positive attitude and solid work ethic.

Nice To Haves

• At least 1 year of content design experience for touch-based mobile interfaces.
• At least 1 year of conversational design experience.
• Experience using AI assistants or large language models for solutioning.

Responsibilities

• Apply content strategy principles, including planning, creation, and governance, to projects.
• Architect user experiences with designers and product partners to support alignment, prototyping, visual design, and content design.
• Produce high-quality UX content, incorporate feedback, solve content design problems, and address business and user needs.
• Align content with business requirements and user needs, using data, research, and planning to inform decisions.
• Write content according to UX writing standards and align or edit existing and placeholder content to those standards.
• Lead content reviews, explain content design decisions with clear rationale, oversee content direction, and participate in or lead peer reviews.
• Identify gaps in UX writing standards and propose solutions.
• Collaborate with cross-functional Agile teams to create solutions that account for digital, physical, and service channels.
• Use problem-definition techniques and data to drive project requirements, and facilitate ideation focused on the problem to solve.
• Lead reviews and drive decisions through iterative product development within scope and budget.
• Raise potential roadblocks to team or project leads and collaborate to remove blockers.
• Maintain channel standards, content standards, and the organization’s design system.
• Lead projects across UX disciplines to create seamless experiences.
• Work with teams to estimate project completion based on task completion and resource availability.
• Build trusting partner relationships by setting expectations for processes and deliverables, seeking feedback, and supporting teammates.
• Use communication, rationale, and storytelling to present work and persuade; propose solutions and adapt design positions when new information arises.
• Work through ambiguous problems using problem definition and design thinking, and collaborate to identify root causes and next steps.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed