Senior Content Operations Strategist, Safety

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Discord

Posted:

August 25, 2023

Remote

Job Commitment

Full-time

Experience Level

Senior

Workplace Type

Remote

Job Function

Content

This job is closed

We regret to inform you that the job you were interested in has now been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.

About the position

As a Content Operations Strategist at Discord, you will play a crucial role in building and maintaining a comprehensive content library that promotes Trust & Safety values and objectives. You will collaborate with various teams to communicate operational policies and updates, investigate and resolve content-related issues, and ensure compliance with Trust & Safety policies. Additionally, you will monitor content performance metrics, implement new content strategies, and stay up-to-date with industry trends. This position requires excellent communication skills, experience in managing content for tech companies, and knowledge of content governance principles. The salary range for this full-time position is $145,000 to $158,000, plus equity and benefits.

Responsibilities

Protect and serve communities by building Trust & Safety's first comprehensive content operations function
Develop and maintain a comprehensive content library that provides consistent and accurate information to users and staff while promoting Trust & Safety values and objectives
Collaborate with Policy, Product, Engineering, and Trust & Safety teams to communicate and simplify operational policies, platform updates, and solutions
Investigate and resolve content-related issues and enforce content policies with internal Safety teams
Conduct regular audits of user- and staff-facing content to ensure compliance with Trust & Safety policies and guidelines
Monitor and report on content performance metrics and use data insights to identify areas for improvement and optimization of content operations
Stay up-to-date with industry trends and best practices and implement new content strategies and initiatives to enhance communication with users and staff
Write and speak about sensitive and/or graphic topics within Trust & Safety, including child safety and exploitation, hate crimes, crisis response, and violent imagery
Manage both employee and user-facing content for Trust & Safety, Customer Support, and/or Operations departments
Design and implement content policies and processes
Communicate complex ideas effectively through excellent written and verbal communication skills
Work cross-functionally with Product, Legal, Policy, and enforcement teams
Utilize data insights to optimize content operations and achieve organizational objectives
Implement and utilize knowledge management systems (KMS), learning management systems (LMS), or content management systems (CMS)
Apply content governance principles and best practices
Have a background in instructional design or adult learning theory.

Requirements

Bachelor's degree
3+ years of experience managing both employee and user facing content for departments such as Trust & Safety, Customer Support, and/or Operations at a Tech company
Experience designing and implementing content policies and processes
Excellent written and verbal communication skills, with a keen eye for detail and ability to communicate complex ideas effectively
Experience working cross-functionally with Product, Legal, Policy, and enforcement teams
Experience using data insights to optimize content operations and achieve organizational objectives
Experience implementing and utilizing knowledge management systems (KMS), learning management systems (LMS), or content management systems (CMS)
Working knowledge of content governance principles and best practices
Background in instructional design or adult learning theory

Benefits

Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
Mental health resources and quarterly wellness stipends
14+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
Paid parental leave (plus fertility, adoption and other family planning benefits)
Flexible long-term work options (remote and hybrid)
Volunteer time off
A diverse slate of Employee Resource Groups
Plus commuter contributions and other perks for office-based employees

Learn more about Discord employee perks and benefits.