Adaptive Data Operations Specialist
Discord
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Posted:
July 25, 2023
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Remote
About the position
As an Anti-Spam Adaptive Data Specialist, you will play a crucial role in maintaining a spam-free environment on Discord. Your responsibilities will include addressing user questions and reports related to spam, implementing strategies to proactively identify and eliminate new spam vectors, and ensuring the quality of existing anti-spam measures. You will report to the Manager of Adaptive Data Operations and collaborate with various teams to respond to complex issues. The ideal candidate will possess strong analytical and problem-solving skills, experience in data analysis and scripting, and a background in online harm mitigation.
Responsibilities
Requirements
- 1+ years of experience exploring data and investigating problems using SQL and data visualization software (eg. Tableau, Looker, Amplitude)
- 1+ years of experience writing ad-hoc scripts or automation in Python, R, or a similar language
- 1+ years of experience in online harm mitigation e.g. safety, anti-spam, security, fraud, or other adversarial spaces
- Thoughtfulness, creativity, and empathy towards users
- Troubleshooting and investigative skills
- Ability to tailor insights to audiences with varying degrees of domain expertise and technical knowledge
- Background collaborating with data partners and/or user-facing support roles
- High-level understanding of statistics concepts
- Familiarity with common software engineering methodology
- Familiarity with ticketing systems
Benefits
- Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
- Mental health resources and quarterly wellness stipends
- 14+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
- Paid parental leave (plus fertility, adoption and other family planning benefits)
- Flexible long-term work options (remote and hybrid)
- Volunteer time off
- A diverse slate of Employee Resource Groups
- Plus commuter contributions and other perks for office-based employees