Senior Consumer Engagement Professional

Humana•Columbia, KY

1d•Remote

About The Position

Humana is seeking a remote Wellness Senior Consumer Engagement Professional to manage and advance wellness engagement initiatives supporting business priorities and creating value for members and the organization. The role supports embedded Medicare and Medicaid Go365 Rewards and Coaching programs and reports to the Director, Strategy Advancement. The professional independently leads moderately complex projects, owns key operational processes and team resources, and provides research-based recommendations to inform program execution and continuous improvement. With limited supervision, the role applies specialized wellness, engagement, and business knowledge to solve problems, influence cross-functional partners, and support high-quality, compliant delivery across lines of business. The position plans, coordinates, and executes initiatives supporting provider, sales, market, and member engagement objectives. It manages projects and stakeholder deliverables; owns content management, compliance and review coordination, competitive intelligence, knowledge management, and collaboration platforms; and translates business needs into actionable plans. The role also maintains program documentation, delivers research and insights, manages competing priorities, and identifies process improvements while influencing outcomes across shared initiatives. The position is primarily remote, with optional office access for associates near a designated office and quarterly onsite attendance required for meetings and/or events. The scheduled workday is 9:00 AM–5:00 PM Eastern Time, with 40 scheduled hours per week. Occasional travel to Humana offices for training or meetings may be required. Home workers must have internet service with at least 25 Mbps download and 10 Mbps upload speeds and a dedicated workspace that protects member PHI/HIPAA information.

Requirements

At least 4 years of related wellness, healthcare, loyalty, or consumer-facing service experience.
At least 2 years of Consultant / Client Management experience.
Effective communication and presentation skills using PowerPoint and Zoom.
Comprehensive knowledge of Microsoft Office applications, including Word and Excel.

Nice To Haves

Proven project management and administrative experience.
Account Management skills.
Bachelor's degree.

Responsibilities

Lead and manage cross-functional initiatives, timelines, and deliverables for wellness programs and strategic business priorities.
Identify dependencies, risks, and opportunities; recommend solutions and drive issue resolution with appropriate stakeholders.
Own and manage the review, submission, and tracking process for member-, provider-, and market-facing materials.
Guide business partners on review requirements, documentation standards, and approval processes.
Own governance and maintenance of team collateral, templates, and operational documentation.
Establish standards and processes that improve consistency, accessibility, and reuse of team resources.
Analyze industry, competitor, and market information and develop actionable insights and recommendations.
Present research findings and implications to leadership and cross-functional partners to support business planning and program enhancement.
Serve as business owner for Wellness SharePoint and Teams environments.
Recommend and implement improvements to site architecture, content organization, and knowledge-sharing practices.
Plan, coordinate, and execute wellness engagement initiatives supporting provider, sales, market, and member engagement objectives.
Manage projects and deliverables across multiple stakeholders and recommend solutions to improve effectiveness, operational efficiency, and member experience.
Maintain critical program documentation and provide research and insights to inform wellness strategy, engagement approaches, and program design.
Manage multiple priorities, identify process improvements, drive accountability, and influence outcomes across shared initiatives.