Senior Consumer Engagement Professional

Humana•New York, IL

2d•$65,000 - $88,600•Remote

About The Position

Humana is hiring a remote Wellness Senior Consumer Engagement Professional to manage and advance wellness engagement initiatives that support business priorities and create value for members and the organization. The position supports embedded Medicare and Medicaid Go365 Rewards and Coaching programs and reports to the Director, Strategy Advancement. Working with limited supervision, the role independently leads moderately complex projects, owns key operational processes and team resources, and provides research-based recommendations to inform program execution and continuous improvement. It applies specialized wellness, engagement, and business knowledge to solve problems, influence cross-functional partners, and ensure high-quality, compliant delivery across lines of business. The role plans, coordinates, and executes initiatives supporting provider, sales, market, and member engagement objectives. It manages deliverables across multiple stakeholders and recommends solutions to improve effectiveness, operational efficiency, and member experience. It also owns processes and resources related to content management, compliance and review coordination, competitive intelligence, knowledge management, and collaboration platforms. The position partners with leadership and cross-functional teams to translate business needs into actionable plans, maintain program documentation, and deliver research and insights that inform wellness strategy, engagement approaches, and program design. The position is primarily remote, with optional office access for associates near a designated office. Quarterly onsite attendance is required for meetings and/or events, and occasional travel to Humana offices for training or meetings may be required. The schedule is 9:00 AM–5:00 PM Eastern Standard Time, with 40 scheduled weekly hours. Remote work requires a dedicated space without ongoing interruptions to protect member PHI/HIPAA information and self-provided internet service with at least 25 Mbps download and 10 Mbps upload speeds.

Requirements

At least 4 years of related wellness, healthcare, loyalty, or consumer-facing service experience.
At least 2 years of Consultant / Client Management experience.
Effective communication and presentation skills using PowerPoint and Zoom.
Comprehensive knowledge of Microsoft Office applications, including Word and Excel.

Nice To Haves

Proven project management and administrative experience.
Account Management skills.
Bachelor's degree.

Responsibilities

Lead and manage cross-functional initiatives, timelines, and deliverables for wellness programs and strategic business priorities.
Identify dependencies, risks, and opportunities; recommend solutions and drive issue resolution with appropriate stakeholders.
Own and manage the review, submission, and tracking process for member-, provider-, and market-facing materials.
Guide business partners on review requirements, documentation standards, and approval processes.
Govern and maintain key team collateral, templates, and operational documentation.
Establish standards and processes that improve the consistency, accessibility, and reuse of team resources.
Analyze industry, competitor, and market information and develop actionable insights and recommendations.
Present research findings and implications to leadership and cross-functional partners to support business planning and program enhancement.
Serve as business owner for Wellness SharePoint and Teams environments.
Recommend and implement improvements to SharePoint and Teams site architecture, content organization, and knowledge-sharing practices.
Translate business needs into actionable plans, maintain critical program documentation, and provide research and insights for wellness strategy, engagement approaches, and program design.
Manage multiple priorities, identify process improvements, drive accountability, and influence outcomes across shared initiatives.