Senior Consultant | High Performance Operating Model

Gundersen Health System•La Crosse, WI

10d•Hybrid

About The Position

The Senior Consultant, High Performance Operating Model (HPOM), serves as an enterprise leader and steward for Emplify Health’s HPOM. The role ensures that the operating model, governance, workflows, and tools function as an integrated system from idea generation through measurable results. The Senior Consultant partners with executive and operational leaders, performance teams, and other stakeholders to strengthen alignment, execution discipline, and support for enterprise priorities across a complex, matrixed organization. The HPOM is Emplify Health’s blueprint for delivering value to patients and customers and running the organization while maintaining an engaged culture. It integrates people, processes, and technology in support of the organization’s mission, vision, values, and goals. Its three sections are Strategic Planning, Execution Model, and Outcomes. The role involves strengthening HPOM design and governance, aligning interdependent components and stakeholders, facilitating decision-making and execution, measuring outcomes, and advancing continuous improvement. The Senior Consultant also builds organizational capability by developing resources and coaching leaders and teams on HPOM practices and enterprise execution. The position is hybrid, with occasional on-site presence required, and is eligible for remote work subject to role eligibility and organizational approval.

Requirements

Bachelor’s degree in Business Administration, Organizational Design, Healthcare Administration, Organizational Development, or a related field.
Seven or more years of experience in strategy execution, organizational effectiveness, operations leadership, performance improvement, project management, consulting, or related disciplines.
Demonstrated ability to lead complex, enterprise-wide initiatives involving multiple stakeholders.
Experience facilitating executive-level meetings, workshops, and strategic planning sessions.
Strong project and program management skills.
Exceptional communication, relationship-building, and influencing abilities.
Ability to navigate ambiguity and drive alignment across diverse stakeholder groups.

Nice To Haves

Master’s degree in Business Administration, Healthcare Administration, Organizational Development, or a related field.
Certification in Lean, Six Sigma, Change Management, Project Management, or Organizational Development.
Experience designing or implementing operating models, governance frameworks, or strategic execution systems.
Healthcare industry experience in a complex health system environment.

Responsibilities

Serve as the enterprise steward for the High Performance Operating Model, ensuring its components, governance, workflows, and tools operate as an integrated system.
Evaluate HPOM effectiveness and strengthen governance by addressing gaps and redundancies and clarifying decision-making, ownership, accountability, and enterprise priorities.
Connect HPOM components, owners, leaders, and teams; clarify interdependencies; and build alignment around shared priorities and outcomes.
Build trusted relationships across functions and levels, bridge perspectives, resolve competing priorities, and enable coordinated action.
Partner with Performance Teams, operational leaders, and project owners to strengthen accountability, execution discipline, and alignment with organizational priorities.
Facilitate governance forums and develop standards, frameworks, and tools that enable timely decisions, resolve barriers, and improve initiative delivery and organizational performance.
Embed outcome measurement and value realization into HPOM processes, using leading and lagging indicators to assess performance, adoption, and effectiveness.
Recommend improvements to teams, structures, processes, and tools to advance continuous improvement, organizational performance, and impact.
Facilitate executive, operational, and cross-functional workshops, planning sessions, governance meetings, and decision forums that produce alignment and actionable outcomes.
Advise and influence leaders and stakeholders to build understanding, adoption, and sustained implementation of HPOM principles, practices, and operating model changes.
Develop and maintain playbooks, procedures, templates, training, communications, and other resources that promote consistent HPOM understanding and application.
Serve as a subject matter expert, coaching and advising leaders and teams on HPOM processes, governance, operating models, organizational effectiveness, continuous improvement, and strategic execution.