Senior Consultant | High Performance Operating Model

Memorial Hospital of Boscobel•La Crosse, WI

8d•Hybrid

About The Position

The Senior Consultant, High Performance Operating Model (HPOM), serves as an enterprise leader and steward for Emplify Health’s HPOM. The role ensures that the operating model, governance, workflows, and tools work together as an integrated system, from idea generation through measurable results. The Senior Consultant partners with executive and operational leaders, performance teams, project owners, and other stakeholders to strengthen alignment, improve execution discipline, and support enterprise priorities in a complex, matrixed organization. The High Performance Operating Model is Emplify Health’s blueprint for delivering value to patients and customers and operating the organization while maintaining an engaged culture. It aligns people, processes, and technology with the organization’s mission, vision, values, and goals, and includes Strategic Planning, Execution Model, and Outcomes. The role evaluates and improves HPOM governance, clarifies decision-making and accountability, connects component owners and teams, and facilitates forums that support timely decisions and initiative delivery. It embeds outcome measurement and value realization into processes, recommends continuous improvements, and leads workshops, planning sessions, and change efforts. The Senior Consultant also develops playbooks, procedures, templates, training, communications, and other resources, and coaches leaders and teams on HPOM, governance, operating models, organizational effectiveness, continuous improvement, and strategic execution. Success is measured by increased HPOM adoption and understanding; improved alignment between strategic planning, execution, and outcomes; effective enterprise governance and decision-making; facilitation that leads to timely decisions and execution progress; continuous improvement of HPOM processes, tools, and structures; and stronger organizational capability for execution, accountability, and continuous improvement. The position is hybrid with occasional on-site presence required, and remote work may be available in select roles subject to organizational approval and policy.

Requirements

Bachelor’s degree in Business Administration, Organizational Design, Healthcare Administration, Organizational Development, or a related field.
Seven or more years of experience in strategy execution, organizational effectiveness, operations leadership, performance improvement, project management, consulting, or related disciplines.
Demonstrated ability to lead complex, enterprise-wide initiatives involving multiple stakeholders.
Experience facilitating executive-level meetings, workshops, and strategic planning sessions.
Strong project and program management skills.
Exceptional communication, relationship-building, and influencing abilities.
Ability to navigate ambiguity and drive alignment across diverse stakeholder groups.

Nice To Haves

Master’s degree in Business Administration, Healthcare Administration, Organizational Development, or a related field.
Certification in Lean, Six Sigma, Change Management, Project Management, or Organizational Development.
Experience designing or implementing operating models, governance frameworks, or strategic execution systems.
Healthcare industry experience in a complex health system environment.

Responsibilities

Serve as the enterprise steward for the High Performance Operating Model and ensure its components, governance, workflows, and tools operate as an integrated system.
Evaluate HPOM effectiveness; address gaps and redundancies; and clarify decision-making, ownership, accountability, and enterprise priorities.
Connect HPOM components, owners, leaders, and teams; clarify interdependencies; and build alignment around shared priorities and outcomes.
Build trusted relationships across functions and levels, using influence and collaboration to bridge perspectives, resolve competing priorities, and enable coordinated action.
Partner with Performance Teams, operational leaders, and project owners to strengthen accountability, execution discipline, and alignment with organizational priorities.
Facilitate governance forums and develop standards, frameworks, and tools that enable timely decisions, resolve barriers, and improve initiative delivery and organizational performance.
Embed outcome measurement and value realization into HPOM processes, using leading and lagging indicators to assess performance, adoption, and effectiveness.
Recommend improvements to teams, structures, processes, and tools to advance continuous improvement, organizational performance, and impact.
Facilitate executive, operational, and cross-functional workshops, planning sessions, governance meetings, and decision forums that produce alignment and actionable outcomes.
Advise and influence leaders and stakeholders to build understanding, adoption, and sustained implementation of HPOM principles, practices, and operating model changes.
Develop and maintain playbooks, procedures, templates, training, communications, and other resources that promote consistent HPOM understanding and application.
Serve as a subject matter expert, coaching and advising leaders and teams on HPOM processes, governance, operating models, organizational effectiveness, continuous improvement, and strategic execution.