Senior Consultant | High Performance Operating Model

Emplify Health•Green Bay, WI

8d•Hybrid

About The Position

The Senior Consultant, High Performance Operating Model (HPOM), serves as an enterprise leader and steward for Emplify Health’s HPOM. The role helps ensure that the operating model, governance, workflows, and tools function together as an integrated system, from idea generation through measurable results. The Senior Consultant partners with executive and operational leaders, performance teams, and other stakeholders to strengthen alignment, improve execution discipline, and support enterprise priorities across a complex, matrixed organization. The HPOM is Emplify Health’s blueprint for delivering value to patients and customers and operating the organization while maintaining an engaged culture. It brings people, processes, and technology together in support of the organization’s mission, vision, values, and goals, and includes strategic planning, the execution model, and outcomes. The role evaluates and improves HPOM effectiveness, governance, decision-making, ownership, accountability, and alignment. It connects HPOM components and their owners, builds relationships across functions, facilitates governance and planning forums, and helps teams resolve barriers and deliver initiatives. It embeds outcome measurement and value realization in HPOM processes, recommends continuous improvements, and advises leaders on adoption and implementation of HPOM practices and changes. The Senior Consultant also develops playbooks, procedures, templates, training, communications, and other resources; serves as a subject matter expert; and coaches leaders and teams on HPOM processes, governance, operating models, organizational effectiveness, continuous improvement, and strategic execution. Success is measured by improved HPOM adoption, stronger alignment between strategy, execution, and outcomes, effective governance and decision-making, timely decisions and execution progress, ongoing improvements, and greater organizational capability for accountability and continuous improvement.

Requirements

Bachelor’s degree in Business Administration, Organizational Design, Healthcare Administration, Organizational Development, or a related field.
Seven or more years of experience in strategy execution, organizational effectiveness, operations leadership, performance improvement, project management, consulting, or related disciplines.
Demonstrated ability to lead complex, enterprise-wide initiatives involving multiple stakeholders.
Experience facilitating executive-level meetings, workshops, and strategic planning sessions.
Strong project and program management skills.
Exceptional communication, relationship-building, and influencing abilities.
Ability to navigate ambiguity and drive alignment across diverse stakeholder groups.

Nice To Haves

Master’s degree in Business Administration, Healthcare Administration, Organizational Development, or a related field.
Certification in Lean, Six Sigma, Change Management, Project Management, or Organizational Development.
Experience designing or implementing operating models, governance frameworks, or strategic execution systems.
Healthcare industry experience in a complex health system environment.

Responsibilities

Serve as enterprise steward for the High Performance Operating Model, ensuring its components, governance, workflows, and tools operate as an integrated system aligned from idea generation through measurable results.
Evaluate HPOM effectiveness and strengthen governance by addressing gaps and redundancies and clarifying decision-making, ownership, accountability, and enterprise priorities.
Connect HPOM components, owners, leaders, and teams; clarify interdependencies; and build alignment around shared priorities and outcomes.
Build trusted relationships across functions and levels, using influence, collaboration, and organizational awareness to bridge perspectives, resolve competing priorities, and enable coordinated action.
Partner with Performance Teams, operational leaders, and project owners to strengthen accountability, execution discipline, and alignment with organizational priorities.
Facilitate governance forums and develop practical standards, frameworks, and tools that enable timely decisions, resolve barriers, and improve initiative delivery and organizational performance.
Embed outcome measurement and value realization in HPOM processes, using leading and lagging indicators to assess performance, adoption, and effectiveness.
Recommend improvements to teams, structures, processes, and tools to advance continuous improvement, organizational performance, and impact.
Facilitate executive, operational, and cross-functional workshops, planning sessions, governance meetings, and decision forums that produce alignment and actionable outcomes.
Advise and influence leaders and stakeholders to build understanding, adoption, and sustained implementation of HPOM principles, practices, and operating model changes.
Develop and maintain playbooks, procedures, templates, training, communications, and other resources that promote consistent HPOM understanding and application.
Serve as a subject matter expert, coaching and advising leaders and teams on HPOM processes, governance, operating models, organizational effectiveness, continuous improvement, and strategic execution.