Senior Consultant - Infor HCM

Nordic Healthcare Group (NHG)

About The Position

The Senior Consultant - Staffing Services provides expert platform-specific services, leveraging technical, management, and leadership skills to help clients succeed and meet organizational goals. The consultant evaluates client processes and systems, recommends and implements workflow and configuration changes, applies technical expertise to system builds, and provides project management, leadership, mentorship, and coordination. The role works with project teams, end-users, and leadership, and requires accurate documentation of progress, issues, escalations, and other project information. Work may be performed remotely or onsite in a professional office, healthcare, or other industry-specific facility. Travel may be required up to 100% based on Nordic or client needs, including travel outside scheduled work hours and possible interruptions. Work schedules vary and may include weekdays, weekends, holidays, after-hours, on-call availability, or long hours. Consultants must be available for client and Nordic communications outside scheduled work hours when needed, maintain timely time and expense records, complete required training, and provide equipment needed for the job in accordance with policy.

Requirements

Bachelor’s degree or equivalent experience required.
Relevant training, certification, or accreditation required.
At least 2 years of relevant industry-specific work experience required.
Excellent written and verbal communication skills.
Proven ability to apply problem-solving and technical skills.
Demonstrate and embody Nordic’s maxims.
Strong work ethic; treat others with respect; keep commitments; inspire trust; work ethically and with integrity; and uphold organizational values.
Strong attention to detail and ability to manage multiple priorities while meeting customer-service commitments and project timelines.
Demonstrated sound judgment and appropriate escalation.
Highly organized, able to multitask, and able to maintain intense focus on individual tasks.
Self-starter able to maintain a schedule, meet deadlines, and monitor their own work product.
Highly adaptable and able to acclimate quickly to new project assignments.
Aptitude for mentoring and guiding others.
Maintain a high degree of professionalism.
Able to work independently and within a team environment.
Provide equipment necessary to perform job functions in accordance with Nordic and client policy.
Be available for calls, emails, and consultations regularly and outside scheduled work hours as needed to support the client and communicate with Nordic staff.

Nice To Haves

At least 5 years of professional experience is strongly preferred.
Previous consulting experience is preferred.

Responsibilities

Evaluate current-system processes and procedures; recommend and develop workflow and computer-system configurations and modifications based on experience and best practices.
Apply technical expertise to individual client system builds to identify, test, and troubleshoot software systems.
Provide project management and project leadership in alignment with client expectations and the contracted role.
Provide leadership guidance and mentorship to client and Nordic teammates.
Work directly with project teams, end-users, and leadership as project needs dictate.
Lead and attend meetings regarding project status and ongoing work-product coordination.
Accurately and completely document work progress, issues, escalations, and other required information in accordance with Nordic and client requirements.
Perform additional project-specific duties as required by the client.
Enter time and expenses promptly in accordance with Nordic and client policy.
Provide status reports and project handoff documentation as required.
Complete required Nordic and client training and education in a timely manner.
Respond to communications from Nordic management and corporate team members in a timely and complete manner.
Represent the company at corporate functions when invited, including meeting prospective consultants and strengthening relationships with clients and Nordic coworkers.