Senior Consultant - User Experience & Product Design

CompassX Group•Los Angeles, CA

2d•Onsite

About The Position

CompassX is a boutique business and technology consulting firm that assists Fortune 500 and high-growth clients with their most strategic initiatives, including enterprise transformations and digital/data-driven projects. With over 15 years of experience, CompassX has a proven track record across various industries. The firm is recognized for its positive work environment, having won awards such as Consulting Magazine’s Best Boutique Firms to Work For and being named a “Best Place to Work” in Southern California and one of INC.’s 5000 fastest-growing private companies. This role is for a UX consultant who excels at problem-solving using strong UX methodology, rather than a visual designer focused on Figma comps or style guides. UX consultants at CompassX collaborate directly with enterprise clients to shape digital products, internal tools, and service experiences. The role involves structuring ambiguous problems, conducting user discovery, and designing solutions that are technically feasible and usable, requiring flexibility across research, interaction design, and prototyping.

Requirements

5–8 years of experience in UX research, interaction design, and/or design build, with proficiency in at least two of these areas.
Consulting or client-facing experience, with the ability to manage ambiguity, shifting priorities, and stakeholder pressure.
Experience designing for internal enterprise tools, workflows, or platforms, understanding organizational complexity.
Proficiency in Figma.
Rigor in user research, including conducting interviews, synthesizing findings, and translating qualitative data into design direction.
An AI-forward mindset, actively using AI tools for design acceleration and possessing a viewpoint on AI's influence on design.
Based in LA or Orange County, with the ability to work on-site at client locations in the Southern California area.

Nice To Haves

Familiarity with Tableau, Power BI, or low-code tools for engagements involving data visualization.

Responsibilities

Lead Discovery: Plan and facilitate user research (interviews, contextual inquiry, usability testing) to identify problems before developing solutions.
Design Across the Stack: Create journey maps, service blueprints, wireframes, and high-fidelity prototypes based on engagement needs, managing the end-to-end design process.
Build and Validate: Develop interactive prototypes, contribute to design systems, or work with tools like Figma, Tableau, or low-code platforms to expedite user testing.
Translate for Technical Teams: Collaborate with developers, architects, and data engineers to ensure designs are buildable and accurately implemented.
Communicate Design Decisions: Explain design thinking, rationale, solutions, and trade-offs to non-design stakeholders clearly and accessibly.
Bring AI Into the Work: Utilize AI tools for synthesis, prototyping, and iteration, and help clients explore AI's impact on product and service design.