Senior Product Designer, (Senior Consultant, Experience & Design)

Fearless•Baltimore, MD

5d•$96,132 - $138,000•Remote

About The Position

Fearless is seeking a Senior Product Designer on its Senior Consultant, Experience & Design career path to lead the digital design practice for a state-sponsored interactive employment and continuing education resource. The role is embedded with a client and cross-functional team, advocating for and delivering human-centered design solutions that address policy, program, and user needs. It calls for broad expertise across visual design, content design, service design, and user research. The Senior Product Designer leads the digital design practice, identifies risks and opportunities, and justifies design direction using user research, analytics, and best practices. The Senior Consultant combines advanced content design and strategy, product and service design, user research, and UX leadership to set the vision, strategy, and systems that guide cross-functional teams. The position balances strategic foresight, design mentorship, and hands-on work to deliver scalable, high-quality products and services. This is a remote position with occasional travel to New Jersey for client meetings and collaborative working sessions, coordinated in advance according to client needs. Applicants should include a portfolio link demonstrating their work, design approach, and role in creating solutions.

Requirements

At least 6 years of professional experience designing digital products or services, with demonstrated ownership of UX/UI work from discovery through implementation.
Experience planning and conducting user research, including qualitative methods and usability testing, and synthesizing findings.
Ability to translate user research findings into actionable design recommendations and product improvements.
Proficiency with Figma or comparable design and prototyping tools.
Strong understanding of visual design principles, interaction design, information architecture, and responsive web design.
Experience creating user flows, wireframes, interactive prototypes, and high-fidelity interface designs.
Experience collaborating with product managers, engineers, and stakeholders in a cross-functional environment.
Working knowledge of accessibility standards and inclusive design practices.
Ability to communicate design decisions, present recommendations, and incorporate feedback from stakeholders with varying levels of technical expertise.
Strong organizational skills and ability to independently manage design priorities across multiple workstreams.
Portfolio demonstrating thoughtful design decisions, problem-solving, and completed digital product work.
Advanced proficiency in the listed Fearless skills and competencies: analytical thinking, synthetic thinking, adaptability, ownership and accountability, consultative advising, communicating with influence, and managing priorities and client alignment.
Ability to sit for extended periods while working at a computer or during meetings.
Ability to travel occasionally to client sites or company meetings, potentially by driving or flying.
Ability to communicate effectively by phone, email, and in person, including clear speech, listening, and written communication.
Ability to move within an office environment, reach for files, use office equipment, and occasionally lift up to 10 pounds.

Nice To Haves

Experience designing public-sector, civic technology, or other mission-driven digital services.
Experience with workforce development, education, career exploration, or other data-informed digital products.
Experience developing and implementing user research strategies, particularly where research practices are still being established.
Experience with service design, journey mapping, and service blueprinting.
Experience designing complex search, filtering, recommendation, or information discovery experiences.
Familiarity with Section 508 and WCAG accessibility guidelines.
Experience building or maintaining design systems and reusable component libraries.
Experience using qualitative and quantitative research findings, including product analytics, to inform design decisions.
Familiarity with Agile development practices and collaboration tools such as Jira and Confluence.
Experience working directly with government clients or navigating complex stakeholder review and approval processes.

Responsibilities

Lead human-centered design efforts across digital products to make experiences intuitive, accessible, and consistent.
Collaborate with product managers, engineers, and stakeholders to translate program requirements, policy considerations, and user needs into practical design solutions.
Own the design process from discovery through implementation, including user flows, wireframes, interactive prototypes, and high-fidelity designs.
Develop and help execute a user research strategy, identify research priorities, select appropriate methods, and translate findings into recommendations.
Plan and conduct user research, including interviews, usability testing, and other methods suited to research goals.
Synthesize research findings and communicate insights that inform product decisions, design improvements, and future priorities.
Apply visual design, content design, service design, and information architecture expertise to create clear and effective user experiences.
Create and maintain design artifacts and reusable components using Figma or comparable tools.
Develop user journey maps and service blueprints to understand experiences, identify gaps, and explore improvement opportunities.
Present design concepts, research findings, and recommendations to stakeholders, explaining design decisions and tradeoffs.
Use prototypes, user feedback, and available analytics to evaluate solutions and refine designs before implementation.
Partner with engineers during development to clarify design requirements, address technical constraints, and review implementation against design intent.
Apply accessibility and inclusive design principles throughout the design process.
Identify design risks, dependencies, and opportunities, and help prioritize work based on user impact, program needs, and implementation effort.
Collaborate with cross-functional teams and mentor peers to strengthen the design community through knowledge sharing.
Build trust with customers and teammates by delivering high-quality services.
Ensure project objectives are delivered on time and aligned with client priorities and Fearless standards; anticipate risks and implement proactive solutions.
Monitor team deliverables, identify issues early, coach teammates on mitigation strategies, and keep leadership informed.
Cultivate stakeholder relationships, synthesize insights across the client organization and partner ecosystem, and provide actionable recommendations to Fearless leaders.
Deliver intuitive, accessible, and aesthetically compelling outcomes; implement innovative design practices, tools, and research methods.
Serve as a trusted advisor and align stakeholders with product and project goals to support adoption, retention, customer satisfaction, and Fearless success.

Benefits

Flexible, life-friendly schedules.
100% coverage for the medical HSA plan and HSA contributions.
Dental and vision coverage at 100% for the employee and dependents.
Competitive premiums for HMO/PPO and dependent coverage.
401(k) with 4% match and immediate vesting.
Paid parental leave and 12 weeks of paid FMLA.
Generous paid time off, 11 federal holidays, a birthday holiday, and sick leave.
Up to 15 days for jury duty and bereavement leave.
Education, wellness, and technology allowances.
Referral bonus of $6,000–$12,000 for each successful referral.
Pet insurance and discount plans.
Employee Assistance Program (EAP).
Legal support, life insurance, and disability coverage.
Discretionary performance-based bonuses based on individual and company performance criteria.
Flexible, family-friendly environment; coaching, autonomy, meaningful work, and a community that celebrates equity, curiosity, and innovation.