Senior Consultant, Microsoft Modern Work & AI

ECI•Boston, MA

1d•$145,000 - $165,000

About The Position

ECI is seeking a Senior Consultant to help clients plan, implement, secure, govern, and adopt Microsoft technologies that improve how their organizations work. The Senior Consultant leads discovery, assessments, workshops, solution design, project delivery, and client guidance across Microsoft 365, Microsoft 365 Copilot, Copilot Studio, Microsoft Purview, identity, endpoint management, collaboration, and automation. This senior client-facing role connects technical decisions to business goals, communicates with executive and technical stakeholders, creates client-ready deliverables, and partners with project management, engineering, security, adoption, and AI teams to carry engagements from business need through documented outcome. The role works alongside colleagues across ECI and contributes to the evolution of repeatable Microsoft Modern Work and AI services. Responsibilities span advising clients, designing and implementing Microsoft solutions, improving governance and adoption, managing workstreams and client commitments, and contributing to proposals, estimates, roadmaps, reports, and internal service development.

Requirements

Five or more years of experience in Microsoft consulting, solution architecture, professional services, engineering, or a comparable client-facing technical role.
Demonstrated experience leading discovery, assessments, workshops, solution design, and delivery for Microsoft 365 environments.
Experience presenting technical recommendations to executive and technical audiences and producing polished, decision-ready documentation.
Ability to manage multiple client commitments and work effectively across project management, engineering, security, Client Service, and commercial teams.
Strong working knowledge of Microsoft 365 administration, architecture, licensing, security, and governance concepts.
Depth in several of the following: Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft Entra ID, Intune, Microsoft Purview, Power Platform, Microsoft 365 Copilot, or Copilot Studio.
Understanding of identity, permissions, data protection, lifecycle management, service operations, and change control.
Ability to troubleshoot complex issues, identify dependencies, and engage the correct specialist team.
Excellent written communication, presentation, facilitation, and client-relationship skills.
Ability to translate technical detail into business impact, options, tradeoffs, and recommended actions while exercising strong judgment regarding scope, escalation, risk, and stakeholder communication.

Nice To Haves

Experience in an MSP, consulting firm, or professional-services organization.
Experience supporting financial services, alternative investments, or another regulated industry.
Experience with Microsoft 365 Copilot, Copilot Studio, Microsoft Purview, Microsoft Defender, Power Platform, or AI governance programs.
Experience developing statements of work, effort estimates, executive presentations, roadmaps, and assessment reports.
Current Microsoft credentials such as Microsoft 365 Certified: Administrator Expert (MS-102), Identity and Access Administrator (SC-300), Information Protection and Compliance Administrator (SC-400), Endpoint Administrator (MD-102), Power Platform, Copilot, or comparable certifications.
Bachelor’s degree in information technology, computer science, engineering, business, or a related discipline; equivalent experience will be considered.

Responsibilities

Serve as a trusted advisor to IT leaders, business stakeholders, and executive sponsors, leading discovery sessions, technical assessments, executive briefings, and strategic workshops.
Translate business objectives, user needs, and risk considerations into Microsoft technology roadmaps, findings, recommendations, decision points, and implementation plans.
Maintain accountability for client communication, decisions, risks, dependencies, and agreed outcomes throughout assigned engagements.
Assess, design, and implement solutions across Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft Entra, Intune, Windows, Teams Phone, and related Microsoft 365 services.
Perform tenant, configuration, security, governance, and operational reviews and document prioritized recommendations.
Design collaboration, information architecture, access, lifecycle, endpoint, and administration approaches that balance usability and control.
Lead Microsoft 365 Copilot readiness, deployment, adoption, and optimization engagements, including AI use-case discovery, prioritization, prompt enablement, stakeholder workshops, and business-value planning.
Design and advise on Copilot Studio agents, declarative agents, connectors, knowledge sources, permissions, lifecycle, governance patterns, and enterprise AI operating models.
Assess and advise on Microsoft Purview, information protection, sensitivity labels, data loss prevention, retention, records management, eDiscovery, audit, and insider-risk capabilities.
Develop governance recommendations that align business enablement with security, privacy, compliance, identity, permissions, information architecture, and operational requirements.
Identify opportunities to improve business processes through Power Automate, Power Apps, SharePoint, Teams, Copilot, and approved low-code capabilities.
Design adoption and change-enablement programs, including training, office hours, champion activities, prompt-a-thons, and role-based learning experiences.
Own assigned workstreams and manage multiple consulting priorities, deliverables, and client commitments in partnership with project managers and technical teams.
Contribute to statements of work, solution approaches, level-of-effort estimates, proposals, roadmaps, assessment reports, and client presentations.
Recognize follow-on needs, document business and technical context, and engage the appropriate Client Service, business development, practice, or delivery owner.
Contribute to repeatable delivery methods, reusable client guidance, internal enablement, service development, and Microsoft roadmap awareness.