Senior Consultant, Customer Business Unit Program Mgmt 1

Celestica International LP•Richardson, TX

1d•Hybrid

About The Position

The Customer Program Manager position acts as the primary interface to the customer for the purpose of managing specific programs and projects on behalf of the customer account to achieve the planned revenue and profits. They will manage large hyperscaler customer accounts. The main areas of responsibility are Program Management, Cost and P&L Management, Business Development, Development support, NPI coordination, Customer Satisfaction, Customer Business Processes set up, Communications Management, and performance reporting and planning. The program manager is key team leader for the customer account and coordinates the teams interface with the customer and other internal Celestica groups. The preferred candidate will be based in the Richardson, TX Area, working from our Celestica manufacturing site 3 days per week. Travel requirements anticipated to be up to 25%.

Requirements

Relationship Management
Sales Process and Business Development Management
Industry, Market & Technology Knowledge
Financial and Business Acumen
Understanding of Data Analytics
Ability to learn internal IT tools
Commercial Skills - Contracts, Financials, Quotations
High degree of computer literacy, with proficiency in Microsoft Office and Google Workplace applications
Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading without authority
Able to lead and navigate cross functional teams in a matrix organization
Excellent understanding of Celestica capabilities, offerings, sites and key functional teams

Responsibilities

Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits.
Manages day-to-day activities of customer programs to ensure that product deliveries are on time and that projects/programs are on schedule.
Coordinates and hosts regular program tracking meetings with the customer and internal account team members to ensure ongoing communication
With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
Develops plans to meet commitments and schedules for customers.
Supports Global Customer Business Unit (GCBU) with content required for customer communications and business reviews.
Develops action plans to correct out-of-plan conditions.
Communicates frequently with customer to help ensure satisfaction with the company and the products.
Solicits performance feedback and communicates information to internal teams and departments.
Receives and resolves customer issues and complaints. Acts as a customer advocate to drive prioritization of projects and responses to problems/issues.
Manages customer account profitability.
Participates in forecasting, planning and monitoring of efficiency and execution of account strategies.
Participates in the pricing/bid preparation process and contract development and management
Provides performance reporting and analysis for monthly customer performance reviews.
Plays a key role in developing account sales strategies and in this capacity works directly with GCBU to implement with the customer.