Program Consultant 1

Georgia Department of Revenue•Atlanta, GA

2d•$44,999 - $59,143

About The Position

The Georgia Department of Human Services (DHS), Division of Child Support Services (DCSS), is hiring a Program Consultant 1 for its Parental Accountability Court Program in Atlanta, Georgia. DCSS supports children’s well-being by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. Its outreach programs, including Parental Accountability Court, aim to increase non-custodial parental involvement and promote accountability and self-sufficiency. Under supervision, the Program Consultant 1 assists with planning, coordinating, organizing, and assessing the development and implementation of a functional program, including program evaluation and management. The role learns to oversee, develop, and implement policies, procedures, and processes, and performs complex research. The position reports to the Parental Accountability Supervisor.

Requirements

High school diploma or GED and one year of job-related experience, or completion of an apprenticeship or internship that provides experience in the basic principles relevant to the position’s major duties, or another combination of education and professional experience that provides the required knowledge, skills, and abilities.
Critical-thinking skills, good judgment, and decision-making ability to monitor and manage a caseload and ensure child support obligations are met.
Customer service skills, including active listening and negotiation.
Strong oral, written, presentation, and interpersonal communication skills.
Proficiency with Microsoft Office Suite and/or standard software applications used in a corporate office environment.
Problem-solving, analytical, computer, research, and documentation skills.

Nice To Haves

Bachelor’s degree in a related field from an accredited college or university and one year of related experience.

Responsibilities

Work with the Performance Management Section to ensure the Parental Accountability Court Program’s work and activities follow procedures and that coordinators meet program goals in support of department and agency objectives.
Promote the Parental Accountability Court Program through interactions with other agencies, the judiciary, local government, and local media.
Collaborate with the legal system to support safety and achieve desired outcomes.
Collect and analyze program data to identify problems, develop hypotheses, and solve problems.
Serve as the program’s data steward, including preparing monthly reports as needed, working with DCSS systems to resolve issues, cleaning data, and reporting on performance indicators.
Supervise and plan the work of assigned staff and court functions, including related human resources tasks such as leave, time, and travel approvals.
Participate in organizing and structuring evaluation activities.
Serve as a subject matter expert.
Perform other professional responsibilities as assigned.