Program Consultant 1

Human Services, Department of•Atlanta, GA

About The Position

The Georgia Department of Human Services’ Division of Child Support Services is hiring a Program Consultant 1 in Atlanta, Georgia, to support its Parental Accountability Court Program. Under supervision, the role assists with planning, coordinating, organizing, and assessing program development and implementation, including program evaluation and management. The employee learns to oversee, develop, and implement policies, procedures, and processes, and performs complex research. The position reports to the Parental Accountability Supervisor. The Division of Child Support Services promotes children’s well-being by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. Its outreach programs, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, seek to increase non-custodial parents’ involvement in their children’s lives.

Requirements

High school diploma or GED and one year of job-related experience, or completion of an apprenticeship or internship that provides experience with the basic principles relevant to the position’s major duties, or an equivalent combination of education and professional experience.
Ability to use critical thinking, judgment, and decision-making to monitor and manage a caseload and ensure child support obligations are met.
Customer service skills, including active listening and negotiation.
Excellent oral, written, presentation, and interpersonal communication skills.
Strong proficiency with Microsoft Office Suite and/or standard corporate office software applications.
Interpersonal, problem-solving, analytical, computer, research, and documentation skills.

Nice To Haves

Bachelor’s degree in a related field from an accredited college or university and one year of related experience.

Responsibilities

Work with the Performance Management Section to ensure the Parental Accountability Court Program’s activities follow procedures and coordinators meet individual and team goals aligned with department and agency objectives.
Interact with other agencies, the judiciary, local government, and local media to promote the Parental Accountability Court Program.
Collaborate with the legal system to support safety and achieve desired outcomes.
Collect and analyze data to identify problems, develop hypotheses, and solve problems.
Serve as the Parental Accountability Court Program’s data steward, including preparing monthly data reports as needed, resolving issues with DCSS systems, cleaning data, and reporting on performance indicators.
Supervise and plan the work of assigned staff and court functions, including related human resources tasks such as approving leave, time, and travel.
Participate in organizing and structuring evaluation activities.
Serve as a subject matter expert.
Perform other professional responsibilities as assigned.