Senior Construction Defect Claims Manager

Frank Winston Crum Insurance•, (Multiple States)

3d•$105,000 - $125,000

About The Position

FrankCrum is hiring a full-time Senior Construction Defect Claims Manager to lead an assigned construction defect claims team. The role is accountable for effective claim handling, technical quality, reserve adequacy, litigation oversight, and timely, appropriate claim resolution. It develops claims professionals, directs complex claim strategy within delegated authority, and partners with the Construction Defect Director of Casualty Claims to improve operational outcomes and manage loss and expense exposure. The manager translates priorities established with the Director into team objectives, resource allocation, and operating practices. The role identifies emerging exposures, inventory trends, and operational risks; recommends and implements approved responses; and leads improvements to procedures, workflows, escalation practices, and technical training. It sets performance expectations, monitors team results, conducts performance discussions, and supports employee development. As a technical escalation point, the manager directs investigation, coverage analysis, liability and damages evaluation, allocation, and resolution strategy for complex, high-exposure claims. The role analyzes inventory, litigation metrics, loss and expense development, and reserves; reviews and authorizes reserves and settlements within established authority; and escalates matters requiring additional authority with supporting analysis. It reviews new losses, directs assignment and initial handling, balances workloads, supports staffing and hiring, and oversees audit responses and corrective actions. The role maintains management diaries and conducts risk-based file reviews, addresses handling deficiencies and service issues, and oversees litigation management, including defense strategy, counsel performance, budgets, and resolution opportunities. It also leads or contributes to claims initiatives and cross-functional projects. The position is based at FrankCrum, a professional employer organization headquartered in Clearwater, Florida; the posting does not specify the work arrangement.

Requirements

High school diploma or equivalent required.
Ten years of general liability claims handling experience, including substantial construction defect claims experience.
Five years of supervisory or claims management experience.
Demonstrated experience managing complex claims, evaluating coverage and liability issues, overseeing litigation, and exercising sound judgment regarding reserves and settlements.
Demonstrated ability to lead claims professionals, manage inventory, evaluate performance, and implement effective claims management practices.

Nice To Haves

College degree preferred.

Responsibilities

Lead the assigned Construction Defect claims team and maintain claim-handling quality, reserve adequacy, timely resolution, and effective management of loss and expense exposure.
Translate priorities established with the Construction Defect Director of Casualty Claims into team objectives, resource allocation, and operating practices.
Coach and develop assigned adjusters, identify skill gaps, and provide targeted learning opportunities to build technical capability and independent judgment.
Identify emerging claim exposures, inventory trends, and operational risks; recommend actions to the Director, lead approved responses, and monitor their effectiveness.
Improve claim-handling procedures, workflows, escalation practices, and technical training based on claim trends and operational findings.
Set performance expectations, monitor individual and team results, conduct performance discussions, and hold direct reports accountable for claim quality, productivity, timely action, and development.
Serve as the technical escalation point for complex, high-exposure construction defect claims; direct investigation, coverage analysis, liability and damages evaluation, allocation, and resolution strategy within delegated authority.
Analyze claim inventory, litigation metrics, loss and expense development, and reserve adequacy; provide the Director with timely reporting, insights, and recommendations.
Review and authorize reserves and settlements within established authority, ensuring documented exposure analysis and resolution strategy; escalate matters outside authority with supporting rationale.
Review new losses and direct timely claim assignment, initial handling priorities, and reserve evaluation.
Balance workloads according to claim complexity, exposure, and adjuster capacity, and identify resource needs for discussion with the Director.
Partner with the Director on staffing needs, candidate interviews, and hiring decisions; administer personnel policies consistently and align team responsibilities and development priorities with operational needs.
Oversee the team's response to claim file audits, participate in file reviews, establish corrective action plans, monitor completion, and verify that improvements are incorporated into claim-handling practices.
Maintain management diaries and conduct risk-based claim reviews covering coverage decisions, reserving, documentation, communication, and timely action; address deficiencies and escalated service issues.
Oversee litigation management for assigned claims, including defense strategy, counsel performance, litigation budgets, and resolution opportunities; direct adjustments within delegated authority and escalate significant risks.
Lead or contribute to claims initiatives and cross-functional projects, establish deliverables, coordinate stakeholders, and monitor progress.

Benefits

Health insurance, with employee-only coverage listed at $25 per month and low-cost family coverage.
Dental and vision insurance.
Short-term disability and term life insurance at no cost to the employee.
Long-term disability and voluntary term life insurance.
Supplemental insurance plans, including accident, critical illness, hospital indemnity, legal services, and pet insurance.
401(k) retirement plan with a 100% match on the first 4% the employee contributes; immediate vesting in the employer match.
Flexible Spending Accounts for medical and dependent care reimbursement.
Health Savings Account funded by FrankCrum.
Paid time off and holiday pay.
Education Benefit Program up to the IRS maximum allowance.
PTO cash out.
Tickets at Work.
Alero Financial and its credit union benefits program.
Employee and client referral bonus programs.
Disaster Relief Fund for employees.
Subsidized on-site cafe.