Senior Casualty Claims Examiner Construction Defect

Howden•New York, TX

3d•$130,000 - $160,000•Remote

About The Position

DUAL North America is seeking a Senior Casualty Claims Examiner to join its Construction Defect Claims team. The role independently manages low- to moderate-exposure claims involving alleged defects in residential and commercial construction. The examiner investigates claims, analyzes policy coverage, and works with internal and external stakeholders to resolve claims accurately and efficiently while complying with state regulatory requirements. The position is remote, reports to the Claims Manager, and involves 0–10% travel. It is classified as exempt and full-time. The salary range is $130,000–$160,000.

Requirements

2–7 years of construction defect claims experience is preferred, with consistent high performance and achievement.
Must be licensed or able to become licensed in all required states.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Knowledge of industry trends and legal developments affecting claims handling.
Ability to manage multiple claims and competing priorities.
Ability to adapt to changing regulatory and legal environments.
Ability to complete assigned tasks correctly and on time, and to learn quickly.
Self-motivation and attention to detail.
Ability to work independently for extended periods.
Excellent written and verbal communication skills and general business understanding.
Must be able to remain stationary 50% of the time, with occasional movement in the office to access cabinets and equipment.

Nice To Haves

Bachelor’s degree preferred.
Professional designations such as CPCU, SCLA, AIC, or JD are a plus.

Responsibilities

Initiate timely contact with relevant parties when a claim is assigned.
Handle low- to moderate-exposure construction defect claims involving residential and commercial projects.
Analyze insurance policies to determine applicable coverage.
Draft and issue coverage position letters.
Negotiate settlements.
Ensure claim activities comply with DOI regulations and internal policies.
Retain and coordinate with defense counsel and experts, and manage litigation plans and budgets to support effective case resolution.
Maintain timely, accurate, and complete documentation of claim activities and decisions.
Collaborate with underwriting and internal teams to share insights and coordinate claim strategies.
Provide feedback to business partners to support continuous improvement in claims handling.