Senior Community Manager - Scout, Hidden River, and Hubbard's Crossing

Greystar•Kirkland, WA

6d•$93,600 - $108,900•Onsite

About The Position

Greystar is hiring an experienced Senior Community Manager to oversee the day-to-day operations of three assigned properties: Scout, Hidden River, and Hubbard's Crossing. The role manages property teams, daily activities, and resources to meet budgeted financial and operational goals while ensuring compliance with company policies and applicable laws and regulations governing multifamily housing. The Senior Community Manager oversees property budgets, revenues, expenditures, leasing, marketing, maintenance, resident satisfaction, and staff performance. The role also supports client and owner relationships through meetings, property tours, reporting, and responses to requests. Team members work in an office environment and may frequently encounter outdoor conditions that can be unpleasant or hazardous. Routine local travel may be required for deposits, training, outreach events, or other job duties. The posted salary range is $93,600–$108,900. Additional compensation may include performance-based bonuses. Greystar describes its culture as focused on people, genuine relationships, shared values, and diversity and inclusion, and offers training and development opportunities.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service.
Ability to manage the day-to-day operations of an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Required licenses and certifications applicable to state and local jurisdictions.
Valid driver's license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software; the posting names Entrata, Yardi, and/or OneSite as preferred platforms.
Ability to physically access all interior and exterior areas of the community and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Real Estate, or a related field.
Previous fee-management experience.
Proficiency in MS Office Suite and Yardi/OneSite software.

Responsibilities

Manage daily operations of three properties to achieve budgeted financial and operational goals.
Provide input into property budgets by evaluating financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices; reconcile work or purchases; verify insurance certificates; code charges; and coordinate related communication.
Control expenditures within the approved budget and maintain the petty cash fund.
Oversee lease enforcement, including application, discount, and renewal approvals; apartment inspections; required notices; evictions; and allowable lease charges and fees.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and addressing service issues promptly.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect property buildings, grounds, and amenities and take action to maintain safety, cleanliness, appearance, and appeal.
Supervise property staff, including interviewing, hiring, orienting, training, and managing performance.
Assist with client and owner relationships by holding meetings, conducting property tours, sharing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned duties.
For California properties, manage lease files using the California-specific Lease File Checklist to ensure documents are complete, compliant, and consistently organized.
Ensure staff who drive a property golf cart have valid driver's licenses.

Benefits

Housing discounts of up to 40% at Greystar communities, subject to discount and unit availability for onsite team members.
Cell phone allowance.
Monthly bonus incentives; additional performance-based bonus eligibility may apply.
Medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service and additional vacation accrual with tenure.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Training and development opportunities.